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migavam586govdep5012's avatar
migavam586govdep5012
Copper Contributor
Apr 15, 2020
Solved

image not visible in chat

Hi,   When I try to send an image in the chat from my clipboard it doesnt always load into the chat. In the attachment you can see what I mean. In some instances it wont even load into my input c...
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  • miguelisidoro's avatar
    miguelisidoro
    Jul 16, 2020

    Tarun1330 , just found a fix at 

    https://techcommunity.microsoft.com/t5/microsoft-teams/attached-images-in-teams-does-not-show-up/m-p/1353081#M56282.

     

    "Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:

    Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."

     

    This solved it for me but it will happen again,

     

    Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?

     

    Thanks

    Miguel

Tarun1330's avatar
Tarun1330
Copper Contributor
Jul 10, 2020

I have the same issue. Unable to view image. They appear briefly and then go away.

miguelisidoro's avatar
miguelisidoro
Iron Contributor
Jul 16, 2020

Tarun1330 , just found a fix at 

https://techcommunity.microsoft.com/t5/microsoft-teams/attached-images-in-teams-does-not-show-up/m-p/1353081#M56282.

 

"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:

Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."

 

This solved it for me but it will happen again,

 

Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?

 

Thanks

Miguel

  • JohnShaw2490's avatar
    JohnShaw2490
    Copper Contributor
    Jul 30, 2024

    I clicked on the link and it has been archived. miguelisidoro 

  • RikoNw's avatar
    RikoNw
    Copper Contributor
    May 06, 2021

    miguelisidoro 

    Thanks! I confirm it's help me on MacOS:

    delete all files from /Users/<User>/Library/Application Support/Microsoft/Teams/

  • louis-manabat's avatar
    louis-manabat
    Copper Contributor
    Sep 23, 2020
    Absolute lifesaver. Thank you
    • Geedsen's avatar
      Geedsen
      Copper Contributor
      Jul 29, 2020

      mechandrasekar It worked for me as well, deleting the cache, the next day the problem started again...:sad:

  • Tarun1330's avatar
    Tarun1330
    Copper Contributor
    Jul 16, 2020

    miguelisidoro 

    Thank you Miguel. That is a good solution. Just did not have time to explore where the Cache is stored. Thank you for proving me the path. However, the other option that worked for me was to quit/log out of MS teams and log back in. Simply closing the teams using 'X'  does not logs you out or quit teams. One has to explicitly log out/Quit teams.

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