image not visible in chat

Hi, When I try to send an image in the chat from my clipboard it doesnt always load into the chat. In the attachment you can see what I mean. In some instances it wont even load into my input c...

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miguelisidoro
Jul 16, 2020
Tarun1330 , just found a fix at
https://techcommunity.microsoft.com/t5/microsoft-teams/attached-images-in-teams-does-not-show-up/m-p/1353081#M56282.

"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:
Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."

This solved it for me but it will happen again,

Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?

Thanks
Miguel

Tarun1330

Copper Contributor

Jul 10, 2020

I have the same issue. Unable to view image. They appear briefly and then go away.

miguelisidoro

Iron Contributor

Jul 16, 2020

Tarun1330 , just found a fix at

https://techcommunity.microsoft.com/t5/microsoft-teams/attached-images-in-teams-does-not-show-up/m-p/1353081#M56282.

"Not sure if this answers the original issue but I had a broken image icon when looking back at old conversations. The following did the trick:

Exit out of Teams Desktop app. Clear this folder %AppData%\Microsoft\Teams\Cache. Relaunch Teams and the images now show."

This solved it for me but it will happen again,

Does anyone have a permanent way of addressing this issue? Will Microsoft handle this on the product side or is there any configuration we can make on Teams (client or admin center)?

Thanks

Miguel

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image not visible in chat