Forum Discussion
Email a Channel not working
Anyone else experiencing emailing a Channel not working. We have it enabled but when I email a channel it does not post in the channel
ChrisHoardMVP Hi Chris, many thanks i had checked those. I tested with a simply email. However i have got it working by doing the following (tested this many times).
Edit the channel, made a change to the description just so i could save the channel again - then it worked fine 🙂
Not sure what that is all about!
Tanya Denton There is a Service Health Advisory for this now.
I'm glad I read this, it's something for my user to try. I've a colleague who cannot generate a channel email in certain Teams and we cannot work out why. Have you experienced this?
- Hi DazzaR
Did the suggestion of LinusCansby work? I have also heard this too. Apologies of not responding sooner been a crazy last week!
Best, Chris- Hi, I'm still chasing my user to test it. In turn they are chasing their owner... 🙂
[Cue Benny Hill chase scene music]
- Working for me. Just tested it in both my own and a GA test tenant.
1.) Have you literally just enabled it in the TAC? Could be a propagation time
2.) Do you have any smarthosts which sit in front of Exchange Online? May be interferring
Best, ChrisChrisHoardMVP Hi Chris, it has been enabled since we started using teams (back last year), and we don't have any smarthosts.
I can trace the message and it has been sent to the correct email xxxxxxxxxx.xxxxxxxxxxx.com@emea.teams.ms.
Just done a little more testing and have found a channel that I can email, but other channels within that Team I can't. All the channels were setup months ago (it's our testing channel). confused.com!
- Ah ok, there are a few more reasons
https://support.office.com/en-us/article/send-an-email-to-a-channel-in-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e
- The feature is not enabled by your IT admin
- The channel settings restrict who can send email
- The email contains more than 50 inline images.
- The email has more than 20 file attachments.
- The email has an attachment that's more than 10 MB.
- The SharePoint folder associated with the channel has been deleted or renamed
I would say it's more likely in generic cases to be 1, 2 or 6. Have either 2 or 6 occurred in consideration some do work and some don't
Best, Chris
Tanya Denton I'm having the same issues. No emails coming into Channels. This was working yesterday without an issue. I have a support ticket open, but no answer. Very frustrating.
derekrocco12 Tested and confirmed that our email-to-channel flow is failing to several channels in our tenant, from senders who historically have been able to use this feature. Last successful usage of email-to-channel for us was last night, 5-Feb-2020 @ 17:20 MST (GMT -7). I also will be opening a ticket with M365 support to diagnose.
mcat_greystone Thanks for posting this as mine are working but only if I email from Outlook direct, having resaved the channel. However we have emails from a shared mailbox that have rules set up to forward certain emails to a channel - this is not working. I wonder if this issue relates to the expired
authentication certificate incident earlier in the week? Have you tried resaving your flows which may ask you to authenticate again?BTW we have an azure logic app that posts Microsoft Incidents to multiple channels within a Team and that is still running fine.
To piggy back onto this, it seems you can't delete an email once you forward it to a channel.
- I forwarded an email from Outlook to a Channel in Teams.
- I now need to delete the email in the Channel, but deleting the email is not an option.
Any ideas? Thanks!
