Feb 06 2020 03:22 AM
Feb 06 2020 03:29 AM
Feb 06 2020 03:39 AM
@Christopher Hoard Hi Chris, it has been enabled since we started using teams (back last year), and we don't have any smarthosts.
I can trace the message and it has been sent to the correct email email@example.com.
Just done a little more testing and have found a channel that I can email, but other channels within that Team I can't. All the channels were setup months ago (it's our testing channel). confused.com!
Feb 06 2020 03:50 AM
Feb 06 2020 03:53 AMSolution
@Christopher Hoard Hi Chris, many thanks i had checked those. I tested with a simply email. However i have got it working by doing the following (tested this many times).
Edit the channel, made a change to the description just so i could save the channel again - then it worked fine :)
Not sure what that is all about!
Feb 06 2020 04:17 AM
@Tanya Denton I tested some now and were not able to send e-mail either. Then I read that you edited the channel description and I did the same and it started to work. But I also had this problem on General channels, so there I changed permissions and it started to work.
The tenant I tested on with problem was a EMEA tenant, I tested the same to a tenant with amer.teams.ms address and no problems there.
Feb 06 2020 06:42 AM - edited Feb 06 2020 06:54 AM
Our company is having issues emailing channels as well. It started for us yesterday at around 8 am eastern. I had emails that would show up instantly in outlook if I CCed myself on them, but would take 6 hours to show up in the Teams channel.
Feb 06 2020 10:07 AM
@derekrocco12 Tested and confirmed that our email-to-channel flow is failing to several channels in our tenant, from senders who historically have been able to use this feature. Last successful usage of email-to-channel for us was last night, 5-Feb-2020 @ 17:20 MST (GMT -7). I also will be opening a ticket with M365 support to diagnose.
Feb 06 2020 10:11 AM - edited Feb 06 2020 10:14 AM
@mcat_greystone Thanks for posting this as mine are working but only if I email from Outlook direct, having resaved the channel. However we have emails from a shared mailbox that have rules set up to forward certain emails to a channel - this is not working. I wonder if this issue relates to the expired
Feb 06 2020 10:14 AM
Feb 06 2020 12:25 PM
I you have a support ticket number share it with MSFT365Status so they can review the escalation.