Forum Discussion
Email a Channel not working
ChrisHoardMVP Hi Chris, many thanks i had checked those. I tested with a simply email. However i have got it working by doing the following (tested this many times).
Edit the channel, made a change to the description just so i could save the channel again - then it worked fine 🙂
Not sure what that is all about!
ChrisHoardMVP Hi Chris, it has been enabled since we started using teams (back last year), and we don't have any smarthosts.
I can trace the message and it has been sent to the correct email xxxxxxxxxx.xxxxxxxxxxx.com@emea.teams.ms.
Just done a little more testing and have found a channel that I can email, but other channels within that Team I can't. All the channels were setup months ago (it's our testing channel). confused.com!
https://support.office.com/en-us/article/send-an-email-to-a-channel-in-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e
- The feature is not enabled by your IT admin
- The channel settings restrict who can send email
- The email contains more than 50 inline images.
- The email has more than 20 file attachments.
- The email has an attachment that's more than 10 MB.
- The SharePoint folder associated with the channel has been deleted or renamed
I would say it's more likely in generic cases to be 1, 2 or 6. Have either 2 or 6 occurred in consideration some do work and some don't
Best, Chris
Thanks! The >10mb attachment was the problem I was running in to.
ChrisHoardMVP Hi Chris, many thanks i had checked those. I tested with a simply email. However i have got it working by doing the following (tested this many times).
Edit the channel, made a change to the description just so i could save the channel again - then it worked fine 🙂
Not sure what that is all about!
- Here we are in 2023 and this is still an issue.
Tanya Denton - Thank you so much for posting the solution. Editing the description solved the issue Tanya Denton Just wanted to say thank you - spent 3 days trying to solve this issue and your trick of editing the channel description worked like a charm.
Tanya Denton I tested some now and were not able to send e-mail either. Then I read that you edited the channel description and I did the same and it started to work. But I also had this problem on General channels, so there I changed permissions and it started to work.
The tenant I tested on with problem was a EMEA tenant, I tested the same to a tenant with amer.teams.ms address and no problems there.
Our company is having issues emailing channels as well. It started for us yesterday at around 8 am eastern. I had emails that would show up instantly in outlook if I CCed myself on them, but would take 6 hours to show up in the Teams channel.
