Forum Discussion
Email a Channel not working
ChrisHoardMVP Hi Chris, many thanks i had checked those. I tested with a simply email. However i have got it working by doing the following (tested this many times).
Edit the channel, made a change to the description just so i could save the channel again - then it worked fine 🙂
Not sure what that is all about!
1.) Have you literally just enabled it in the TAC? Could be a propagation time
2.) Do you have any smarthosts which sit in front of Exchange Online? May be interferring
Best, Chris
ChrisHoardMVP Hi Chris, it has been enabled since we started using teams (back last year), and we don't have any smarthosts.
I can trace the message and it has been sent to the correct email xxxxxxxxxx.xxxxxxxxxxx.com@emea.teams.ms.
Just done a little more testing and have found a channel that I can email, but other channels within that Team I can't. All the channels were setup months ago (it's our testing channel). confused.com!
- Ah ok, there are a few more reasons
https://support.office.com/en-us/article/send-an-email-to-a-channel-in-teams-d91db004-d9d7-4a47-82e6-fb1b16dfd51e
- The feature is not enabled by your IT admin
- The channel settings restrict who can send email
- The email contains more than 50 inline images.
- The email has more than 20 file attachments.
- The email has an attachment that's more than 10 MB.
- The SharePoint folder associated with the channel has been deleted or renamed
I would say it's more likely in generic cases to be 1, 2 or 6. Have either 2 or 6 occurred in consideration some do work and some don't
Best, ChrisThanks! The >10mb attachment was the problem I was running in to.
ChrisHoardMVP Hi Chris, many thanks i had checked those. I tested with a simply email. However i have got it working by doing the following (tested this many times).
Edit the channel, made a change to the description just so i could save the channel again - then it worked fine 🙂
Not sure what that is all about!
- Here we are in 2023 and this is still an issue.
Tanya Denton - Thank you so much for posting the solution. Editing the description solved the issue
