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Call Center functions for MS Teams

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Fabio_Kap
New Contributor

Hello

 

Is anynone using a Call Center third party application in a Teams Only environment? I know Landiscomputer but it seems quiet expensive and is not supported for Teams Only.

 

Or any ideas how to replace a conventional PBX regarding call history and "missed call templates" with Outlook integration?

 

Thanks and Best Regards

Fabio

6 Replies
At present your only option is a sip based integration with 3rd party Contact Centre solutions.
There are some vendors that claim they can integrate using federation but since it's interop based federation you will find that the presence refresh is too slow and often out of sync.

MSFT is due to release addition APIs soon so we should see current SFB CC vendors realising native CC experience for Teams.

@Fabio_Kap The APIs really aren't far away now, so I would suggest speaking to companies who provide Skype contact center solutions to hear what their plans are. Here's the official list https://docs.microsoft.com/en-us/skypeforbusiness/certification/isv-overview

 

Personally I've used Anywhere365, which is very flexible, and I would also highlight Landiscomputer.com as a very capable company. I hear a lot about Enghouse, but haven't used it personally.

@Fabio_Kaphave a look, Luware is providing contact center solutions for Microsoft Teams

@Fabio_KapI just wanted to clarify that the Landis Contact Center for Microsoft Teams is a native teams contact center built on the Microsoft Teams Meeting & Calling API's and works "Teams Only". (the product is in Preview now, awaiting Microsoft to release the Calling API features used in the product to GA)


Also, the pricing will be simple and competitive.

https://landistechnologies.com/office365contactcenter/


Hi @Fabio_Kap!

 

Tendfor is a contact center and attendant solution for pure Teams deployment. It uses the Microsoft Graph Cloud Communications API and is a cloud offering. The solution has been running in preview since the first of October 2019 and full production since the 18:th of December 2019 with live customers.

 

https://tendfor.com/en/

 

 

@Fabio_Kap 

Hi Please look at CC4Teams.com we have a working solution offered as as service out of Azure. 

Kind regards

 

Marcel Reuvers

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