Forum Discussion
Call Center functions for MS Teams
Hello Is anynone using a Call Center third party application in a Teams Only environment? I know Landiscomputer but it seems quiet expensive and is not supported for Teams Only. Or any ideas ...
Hi Fabio_Kap ,
Geomant added Teams Contact Center support to their Buzzeasy Customer Experience Orchestration Platform so it is no longer for digital channels only (Chatbot, WhatsApp, Messenger, Social etc.), but supports voice using* Teams: https://www.geomant.com/buzzeasy-contact-centre-for-microsoft-teams
(* Note: also supports Avaya, but that may not be that important here 🙂 )
It is available on Microsoft AppSource:
https://appsource.microsoft.com/en-us/product/web-apps/geomant.buzzeasy_teams_contact_center?tab=Overview
https://appsource.microsoft.com/en-us/product/web-apps/geomant.buzzeasy_teams_contact_center