Forum Discussion
Call Center functions for MS Teams
Currently I am only aware of one 3rd party app that specifically bolt to Teams.
This is AnyWhere365 but the cost is high but all the Contact Stuff at the moment seems high.
Other are deveoping but they are way of Beta at the moment.
Landis has an early trial but I don't know how successful it has been.
Hi Mark, please visit https://contactcenter4all.com/ and ask for a demo for our CC4Teams solution. You will be surprised. And we can also make a very competitive offer.
Kind regards,
Marcel
Hi Mark. We have released our native Teams Graph API SaaS Contact Center back in April. have a look at https://appsource.microsoft.com/da-dk/product/office/WA200001730?tab=Overview Mark3367
Mark3367
The required APIs from Teams side are not there yet to provide native Call Center functionality on Teams.The way the vendors are providing CC functionality is the - so called - "Connected Contact Center". If you are interested to see how this look like in action, you can watch the replay of the webinar of our solution https://academy.geomant.com/academy/webinar-how-to-use-microsoft-teams-for-customer-interaction.
BTW, here is a slide from the Microsoft Teams bootcamp defining the "Connected Contact Center":Hi Peter, actually the native Graph Teams Calling is avilable and Competella have developed and released a Contact Center SaaS solution which was released in April this year https://appsource.microsoft.com/da-dk/product/office/WA200001730?tab=Overview Peter Hobor
Yes, there are some call related Graph functionalities available, but that is phase one (as MS calles it) still lot is missing for advanced CC functionalities.
Worth listening this session from the recent MS Bootcamp (the relevant section is from ~00:37):
https://learning.eventbuilder.com/event/24174
There is a summary page of this on Docs: https://docs.microsoft.com/en-us/microsoftteams/teams-contact-center
