Forum Discussion
Attendee video turn into white box if meeting window is re-sized
Recently I have had the issue that all other users video turn into a solid white box if I re-size the meeting window in any way.
This issue is persistent even after restarting the Teams desktop application and the host machine.
Teams version: 1.5.00.7768
Mac OS Version: 12.3
38 Replies
- Well, I found this thread because I am experiencing this now tonight! on a Macbook Pro, using the latest o/s and the latest build of Teams. Seems this is not over...
Previously had this problem on my MacBook Pro (M1), so here I will give you details of a known working configuration, so you can check that you are running the same version.
I am currently using build number 1.6.00.1159 on MacOS Ventura 13.2.1. You can check your build number by selecting About Microsoft Teams and looking at the information reported just below the Teams search box. I am using GPU Hardware Acceleration in Teams (To check: Settings -> General - "Disable GPU Hardware acceleration" is not checked.)
Also, I would check Activity Monitor on your Mac, just to confirm that you are using the Apple Silicon native version of Teams, and not running the intel version under translation with Apple Rosetta2. If you Open Activity Monitor (Open Applications Folder, then Utilities Folder to find it) and find Microsoft Teams in the list (Teams must be running) and look at the "Kind" column, the "Kind" reported for Microsoft Teams should be "Apple" if you have a M1 or M2 MacBook Pro, not "x86-64". If you don't know whether you have an Intel, Apple M1 or Apple M2 Chip in your Mac, you can find out by Selecting the Apple Menu in the top right and selecting "About this Mac".
- Even after software updates, changing between full and early release, and modifying the json file to disable GPU acceleration I still see this issue in every meeting.
This is beyond frustrating. - Same..
- This has been resolved for me with pulling the latest update from Microsoft. I am now bumped to
v1.5.00.8768 ( I was on v1.5.00.8073 when I ran into the issue). I'm on MacOS 10.15.7 Catalina.
More info on how I updated teams in a similar thread here:
https://techcommunity.microsoft.com/t5/microsoft-teams/microsoft-teams-version-1-5-00-8773-64-bit-incoming-video/m-p/3278150/highlight/true#M110572 - It has now been acknowledged in the service center:
Users may see a white screen for other users' video feeds in Microsoft Teams meetings, calls, and screen shares
TM349484, Microsoft Teams, Last updated: April 5, 2022 12:17 PM
Estimated start time: March 30, 2022 5:14 PM
Affected services
Microsoft Teams
Issue type
Advisory
Issue origin
Microsoft
Status
Service degradation
Manage notifications for this issue
User impact
Users may see a white screen for other users' video feeds in Microsoft Teams meetings, calls, and screen shares. - At my workplace, I have one user experiencing this same problem on a Lenovo ThinkBook 14" laptop running Windows 10 Pro. Everything in Teams works for him except as soon as he starts a video chat, he only sees his own video preview window properly. The other participants all show up as solid white boxes. (I don't think he even has to resize anything to trigger the problem?)
We've cleared his Teams cache and uninstalled/reinstalled Teams and that only seems to fix the issue temporarily (problem comes back in the next day or two). Already suggested disabling the GPU acceleration but he reported that didn't help either.
I told him to try changing the participant view to "large gallery", since someone suggested that as a workaround to get the video back. But we tested a video-conference where I called him from my iPhone, and he said he didn't see the option available. (So I suspect it's only supported for 3 or more participant calls?)- Make sure he's completely killed Team's after disabling GPU acceleration, then reopen. Haven't had any failures or reoccurrences of this issue after this method.
MrJoel1138
- Initially clearing the cache worked for me (yesterday) but today the issue was back
- I checked for Office 365 update but am up-to-date.
- disabling GPU acceleration did not resolve the issue
I read Microsoft is working on a hotfix in this thread ? I can not find anything from Microsoft??? Anyone has a link?
Dell Latitude / Windows 10 / Office 365I've tested disabling GPU acceleration this afternoon on multiple devices and it worked each time. Once you've ticked the box for disabling, are you closing down Teams completely? As in right clicking the Teams icon on the taskbar and selecting Quit?
- Same issue,
Teams Version: 1.5.00.8465
MacOS 12.3.1 - We are having same issue. any update from Microsoft?
Microsoft confirmed this is an issue and they will be rolling out a hotfix. But the workaround in the meantime is to disable GPU acceleration within Teams - I haven't been able to test this as yet though, so unsure if it actually works.
Thank you disable GPU acceleration within Teams worked for me.
Our CEO just reported this issue, which isn't great. Where is the Microsoft support on this one?
- IT department has reinstalled my Teams moving back to version .8070. No issue thus far so something seems off with version .8776.
Having the same issue with .8070. clearing cache and other resolutions all seem temporary
