Forum Discussion

Brass Contributor

Mar 22, 2022

Attendee video turn into white box if meeting window is re-sized

Recently I have had the issue that all other users video turn into a solid white box if I re-size the meeting window in any way. This issue is persistent even after restarting the Teams desktop appl...

microsoft teams

Copper Contributor

Apr 04, 2022

We are having same issue. any update from Microsoft?

Jase8080
Copper Contributor
Apr 04, 2022
pritpalkarir

Microsoft confirmed this is an issue and they will be rolling out a hotfix. But the workaround in the meantime is to disable GPU acceleration within Teams - I haven't been able to test this as yet though, so unsure if it actually works.
- Orangeneo1978
  Copper Contributor
  Apr 06, 2022
  Jase8080
  Thank you disable GPU acceleration within Teams worked for me.
- Kevin296
  Copper Contributor
  Apr 04, 2022
  I don't see this in the service health yet. Where did you notice they acknowledged this? I just have to show something to our tenant to prove it's not IT's fault.
  - Jase8080
    Copper Contributor
    Apr 04, 2022
    Kevin296
    
    I can't see it on service health either, I raised a ticket with Microsoft support who advised:
    
    The steps they go on to mention is disabling GPU acceleration. If you need something "official" in the meantime I'd suggest raising a ticket with them if you can.
- bookkeeper92
  Copper Contributor
  Apr 04, 2022
  I have tested this workaround (disable GPU acceleration) on 5 fairly new Lenovo laptops and so far it has a 100% success rate. Way easier to guide end users remotely to do this rather than empyt the cache.

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