Forum Discussion
Attendee video turn into white box if meeting window is re-sized
Recently I have had the issue that all other users video turn into a solid white box if I re-size the meeting window in any way. This issue is persistent even after restarting the Teams desktop appl...
At my workplace, I have one user experiencing this same problem on a Lenovo ThinkBook 14" laptop running Windows 10 Pro. Everything in Teams works for him except as soon as he starts a video chat, he only sees his own video preview window properly. The other participants all show up as solid white boxes. (I don't think he even has to resize anything to trigger the problem?)
We've cleared his Teams cache and uninstalled/reinstalled Teams and that only seems to fix the issue temporarily (problem comes back in the next day or two). Already suggested disabling the GPU acceleration but he reported that didn't help either.
I told him to try changing the participant view to "large gallery", since someone suggested that as a workaround to get the video back. But we tested a video-conference where I called him from my iPhone, and he said he didn't see the option available. (So I suspect it's only supported for 3 or more participant calls?)
We've cleared his Teams cache and uninstalled/reinstalled Teams and that only seems to fix the issue temporarily (problem comes back in the next day or two). Already suggested disabling the GPU acceleration but he reported that didn't help either.
I told him to try changing the participant view to "large gallery", since someone suggested that as a workaround to get the video back. But we tested a video-conference where I called him from my iPhone, and he said he didn't see the option available. (So I suspect it's only supported for 3 or more participant calls?)
Make sure he's completely killed Team's after disabling GPU acceleration, then reopen. Haven't had any failures or reoccurrences of this issue after this method.