Recent Discussions
Partner Center Verification keeps getting rejected
I am trying to get my company verified in Microsoft Partner Center but I keep getting rejected because I originally signed up for MS 365 and Entra using my common first name (Randy), but when I upload my ID it contains my legal first name (Randall). I have changed my name in Azure and MS 365, but in the partner center > Account Settings > Legal Info it still shows Randy . After changing my name to Randall in MS 365 and Azure I tried to verify again and was rejected for the second time. I reached out to support but they just keep sending me instructions to go to the partner center and select "Fix Now". This link just takes to the page to upload my ID. If I get rejected for a 3rd time I will be unable to attempt again, I will be permanently rejected. Support doesn't respond other than to keep sending me the same link and it takes 5 days every time I explain the situation to them again. I need help clearing my common name in Partner Center Legal Info and anyplace else that is linked to Partner Center, I am losing revenue due to this and it's been about 4 weeks of trying to resolve the issue. My account ID is:7126119COCP
I got questions with regards to the Change Of Channel Partner (COCP) rule which has been introduced with the start of the new FY of MSFT. When is COCP being enforced? Is that already with the start of FY27? For transfers executed prior to start COCP will the partners still earn incentives after start date COCP? Eg. start date being July 1st, but the transfer was executed in April. Will the new partner keep earning their incentives after July? n When executing a CSP transfer, both the license costs and incentives are fully prorated. Eg. existing partner received a annual payment in September 2026 (getting full year costs and full year incentives) and executes a CSP transfer in December, they get credit of 8 months costs but also need to return the incentives for 8 months. Everything is prorated. Now with COCP the new partner would not earn the Core/Strategic incentives anymore, thus the new partner only get the 8 months costs, but not the 8 months of incentives. Is this correct? A Reseller switching between Disti's is considered COCP and thus won't be earning any Core/Strategic incentives anymore. Does this apply to both the existing Reseller and new Disti? During the community call yesterday it was mentioned that the only focus is on growth with regards to incentives. Resellers might be switching from a transactional Disti (one that doesn't support growth) to a added-value Disti (one that does support additional growth). But due to COCP guidelines, this is now strongly discouraged and punished by MSFT. Why are Resellers being punished for such a Disti switching, by loosing their Core/Strategic incentives? Same goes for customer tenants switch from partner to partner. The new partner would not earn any Core/Strategic incentives anymore, even though they might be the better partner for that customer to increase up- and cross-sell (realize growth). Now the new partner is being punished for being the better partner and taking over the customer tenant. Why? Hope to get some insights on how COCP will actually work, and the thoughts behind it from MSFT on why they introduced it. Cheers, Martijn
Edge extension developer enrollment blocked by "Runs on Trust" — requesting manual vetting review
Hello, My Microsoft Edge Add-ons developer enrollment in Partner Center was blocked by the automated "Runs on Trust" system at the registration/vetting step. The exact message was: "Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked." I can't raise this through the normal channel: after the block, Partner Center shows no workspaces, and the support intake for this topic ends at "Sign in to Partner Center to provide issue details" — the very resource the block locks me out of. Could someone please escalate this to the Partner Center Vetting / Trust & Safety team for a manual review? I'm happy to provide any identity or business-verification documents required. Case identifiers: Reference number: 715-123225 Transaction ID: 830719cb-5c12-4517-9e73-bbbeaf3be77a Correlation ID: ef620177-4c55-42c2-acbc-6f61ceea2843 Enrollment details: Program: Microsoft Edge Add-ons (browser extension) developer registration Account type: Individual developer Developer / legal name: Lewis Hadden (sole trader), United Kingdom Microsoft account email: happy to share privately with a moderator / MS staff For context and legitimacy: I'm the developer of "Sidenote," an AI reading assistant browser extension that is already published on the Chrome Web Store. I'm simply trying to publish the same extension to the Edge Add-ons store. Thank you for any help getting this reviewed. — Lewis Hadden
Partner Center Developer Identity Verification Stuck
My Microsoft Partner Center account is stuck at Legal > Developer > Identity Verification, with the Verification Status consistently showing "Rejected". I have two key questions regarding the identity information submission for AU10TIX verification: 1. Does the contact person name filled in the account need to exactly match the legal name of the account holder? 2. What standard information must be provided to prove the submitter is the legitimate account owner and successfully trigger AU10TIX identity authentication? I have already submitted a support ticket for this issue, but the only reply I received via email simply stated that my submitted information was incorrect, without specifying which fields or content failed the review. I am still unable to identify the exact error in my submission and cannot complete the identity verification process. Could anyone share the correct filling standards for identity verification materials, or advise on how to resolve this persistent rejected status?
Learner Achievement Code Outlook Account Retrieval
Hello Members, Is there a way to retrieve the Microsoft Learn administrator Outlook account (find the email address) that was used for registering for Learner Achievement Code? Is it possible to check using the MPN Location ID or other details? Thank YouAre You Having Achievement Code Issues?
July 1 - Hi all, I've seen a few posts regarding sudden issues in generating achievement codes. If this is an issue for you can you please reply to this with the course you're trying to generate and the approximate time you tried to generate? Trying to determine the scope of the problem. If you previously had an issue but it appears to be resolved now, please let me know that as well. Thanks, Dan
Blocked during MAICPP partner enrollment - reference 715-123160
Hello, I'm trying to enroll in the Microsoft AI Cloud Partner Program (MAICPP), but my enrollment was blocked immediately after submitting my company information, with an automated trust check message. Because the enrollment was blocked at this stage, no Partner Center workspace was created for me, so I'm unable to open a support ticket through the normal in-portal method. Details of my case: - Reference number: 715-123160 - Transaction ID: 52601ebe-8eaf-4282-b462-120fc7e2d9fe - Legal company name: DOVOCOM - Tenant ID: 9079181e-d59a-4ae6-91a6-dd9c9d0325e6 - Tenant domain: DOVOCOM391.onmicrosoft.com - Sign-in email: email address removed for privacy reasons I have my legal documentation ready to provide (company registration/incorporation document, valid for more than 2 months), and I want to make sure the legal name and registered office address I've entered match exactly what's on file. Could someone please escalate this to the Partner Trust & Safety / Vetting team for a manual review, or let me know what specifically triggered the automated block so I can correct it? Thank you for your time and help. Best regards, William SIMON Gérant +33612155786TSP Onboarding and Partner Center Access Questions- GSI Microsoft Partner
Hi There, Quick question regarding our Microsoft TSP onboarding. We submitted our onboarding request on June 5, 2026, but did not receive any updates until today (July 2, 2026), when my Microsoft GSI Skilling Lead helped connect me with your internal team. At that point, someone confirmed that our organization has now been onboarded as a TSP. My question is: Should we expect to see any changes in Partner Center once the onboarding is completed? For example: Should a TSP section or tab become available? Should we now see an option to purchase the TSP Action Pack or is that optional? Are there any Partner Center permissions or configurations that still need to be completed on our side? Additionally, I have a team in South Africa asking me to grant them access to Partner Center so they can manage TSP-related activities and track metrics. Before I proceed, I'd like to understand whether that access is actually required and whether I'm heading in the right direction. Could someone please provide some guidance on the expected next steps and what we should be seeing in Partner Center following the onboarding? Thank you in advance for your help.Unlock Channel Growth in Australia with Multiparty Private Offers through Marketplace
Multiparty private offers are coming to Australia, creating new opportunities for software companies and channel partners to accelerate growth through Microsoft Marketplace. Join this Partner Office Hours session to learn how multiparty private offers and resale-enabled offers work together, strengthen partner collaboration, and drive channel-led sales. Gain practical guidance, localized insights, and actionable next steps to help you activate your Marketplace strategy. 👉 Register now: Multiparty private offers through Marketplace: channel growth in AustraliaAccess Restricted Error On Partner Center Dashboard
Hi all, As mentioned in the last community call, we're seeing some users get an "Access Restricted" error when they try to access the Training Services Partner dashboard on Partner Center. This is not impacting your KPIs, just your view to those KPIs. Thanks to everyone who messaged me with their details after the call. I've compiled the errors and sent to the engineering team for further investigation. I will update you here when there is news to share.
Request for Country-Level Access in LPxP
Hello Team, I am unable to get the access to view locations across multiple countries under Trainocate Holdings. I kindly request your assistance in granting this access, as it is essential for my reporting tasks and for monitoring class status across regions. It would be great, if you could assist me with access to get this view as below:FY26 TSP Community Call Thread
We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings. Please note: the folder linked after each call is a temporary repository while we wait to get the deck and recording uploaded to the Learning Resources site. These links expire after each subsequent call. Instead, you can find the last 12 months of call decks and recordings in our Community Call collection.Updated Recording Policy - Effective Immediately
Hello partners, We've spent the last few months collecting feedback to evolve our recording policy. Our goal is to open up opportunities for TSPs to record and distribute content to meet the learners where they are - which is not always live, instructor-led training. At the same time, we've aimed to strike the right balance by continuing to support MCTs to promote fair compensation and ensuring their perspectives remain integral to the process. Below you'll find the new recording policy, effective immediately. This language will be incorporated into our TSP Program Guidelines document on the Learning Resources site in the near future. We'll review this language on the June 24th Community Call. Please let me know if you have any questions. Updated Recording Policy Microsoft Training Services Partners (TSPs) are permitted to record, distribute, and otherwise monetize Microsoft training content in formats that best serve their learners, provided they meet the requirements below. Microsoft training content includes courseware, video, and other training materials developed by Microsoft. All training using Microsoft official content must be delivered by a qualified Microsoft Certified Trainer (MCT) in good standing. Official Microsoft content may only be recorded and delivered by MCTs operating through an authorized TSP. Unofficial or non-Microsoft training content may be recorded and delivered independently by an MCT without TSP affiliation. Partner Responsibilities and Content Governance TSPs are responsible for ensuring that all recorded training content remains accurate, relevant, and aligned to the latest Microsoft courseware and product updates. Microsoft will be reviewing TSP-produced content at the company’s discretion and may require the removal or discontinuation of recorded content that is determined to be outdated, misaligned with current learning objectives, or no longer representative of Microsoft technologies or guidance. KPI Eligibility Recorded training content, including on-demand or pre-recorded offerings, is not eligible for Training Services Partner Program Key Performance Indicator (KPI) credit. KPI attainment remains tied to live, instructor-led delivery that meets established program requirements for quality, interactivity, and learner validation. Privacy Compliance All recording, distribution, and commercialization of training content must comply with applicable privacy laws, contractual obligations, and Microsoft intellectual property policies. TSPs are responsible for obtaining appropriate consent from learners and MCTs participating in the recordings and ensuring lawful use and distribution of all recorded materials.FY27 MCT Newsletter Thread
In partnership with rohankapoor, who manages the MCT program, we'll begin providing his MCT Newsletter on this forum so that you can stay updated with changes, announcements, and other information that may be relevant to your training business. MCTs: please direct your questions to the MCT Lounge which is your exclusive community for everything MCT TSPs: post any questions in this thread Thank you.
Azure Sponsorship Credits - assistance required
Case 2606160050003641 has been open for more than 5 days without any response. We need assistance applying renewed Azure Sponsorship credits from Partner Success Expanded Benefits to an existing Azure Sponsorship subscription. Our Azure Sponsorship activation is currently blocked, and we would appreciate an update on the investigation and the recommended steps to proceed.Blocked during MAICPP partner enrollment - reference 715-123160
Hello, I'm trying to enroll in the Microsoft AI Cloud Partner Program (MAICPP), but my enrollment was blocked immediately after submitting my company information, with an automated trust check message. Because the enrollment was blocked at this stage, no Partner Center workspace was created for me, so I'm unable to open a support ticket through the normal in-portal method. Details of my case: - Reference number: 715-123160 - Transaction ID: b19b058c-f8c4-44f9-bbae-c49c537b45fb - Legal company name: [à compléter] - Tenant ID: dbac7550-f17a-4cda-83ed-3a5d5d16ab2d - Tenant domain: raic037.onmicrosoft.com - Sign-in email: email address removed for privacy reasons I have my legal documentation ready to provide (company registration/incorporation document, valid for more than 2 months), and I want to make sure the legal name and registered office address I've entered match exactly what's on file. Could someone please escalate this to the Partner Trust & Safety / Vetting team for a manual review, or let me know what specifically triggered the automated block so I can correct it? Thank you for your time and help. Best regards, RAIC William SIMON Gérant Tél. +33 4 72 97 02 02
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Recent Blogs
- 1 MIN READAccess the latest Instructor-Led Training (ILT) updates anytime at http://aka.ms/Courseware_Title_PlanJul 02, 2026
- Your voice continues to shape how the Microsoft AI Cloud Partner Program evolves. This month’s update brings together the announcements, investments, and resources partners need now, so you can prior...Jul 02, 2026
