Forum Discussion
Work IQ Cost and Pricing Model for Agents published in Marketplace
I would very much like to ask for assistance and input in regards of "Consumption, cost forecasting, break-even analysis and recommended customer pricing. "
I believe a bit of context is required. We are about to publish two Work IQ MCP Agent in Marketplace. Both agents will be integrated to our existing Apps that are published in Marketplace. 1. iGlobe CRM for Teams and 2. iPlanner Pro for Outlook and Teams. Both Apps are multitenant Apps running on customers own tenant. The Apps can only be deployed from Marketplace.
Lets use iPlanner Pro Agent as an example.
In short, iPlanner Pro Agent uses Work IQ and MCP tools to understand emails, meetings and Microsoft 365 context, while iPlanner Pro turns that intelligence into structured Planner execution, including the appropriate plan, bucket, assignment, priority and supporting email context. Including saving the email or attachments on the task.
A prompt could look like this "Find the latest email from email address removed for privacy reasons. Create a task for in Planner, put it in the correct Plan and bucket, assign it to the appropriate owner, set a due date for next week and save the email on the Planner Task"
Work IQ and MCP provide context and intelligence, iPlanner Pro executes the structured actions, and Microsoft Planner remains the source of truth.
To my understanding Work IQ API usage is billed through Copilot Credits rather than a separate per-user Work IQ license. Microsoft 365 Copilot includes Work IQ functionality within native Microsoft Copilot experiences, but third-party solutions such as iPlanner Pro consume Copilot Credits when they call Work IQ APIs.
Work IQ does not require a separate API subscription, SKU or per-user licence. API usage is consumption-based and is measured in Copilot Credits.
Work IQ operation | Credit consumption | Planning note |
Chat API | Variable | Depends on grounding, retrieval and reasoning complexity. |
Context API | Variable | Depends on the scenario and the sources used. |
Tool API | 0.1 credit per API call | Static component: $0.001 per call at $0.01 per credit. |
Example: 1,000 Tool API calls consume 100 credits, equivalent to $1.00 at the planning rate.
1. How do we know how many credits we are using with a prompt like the example I showed? the consumption is 0.1 credit per API call.
2. If I understand the above correct, the total consumption is calculated on the customer tenant. That consumption includes much more than just iPlanner Pro. Is that correct?
3. OR, will the sum of all customer using iPlanner Pro Agent be direct to us and we will be billed based on the total consumption of all our customers? If that is the case ( I don't think it is) then how do we know how much each customer consumed?
I hope I have been able to explain my confusion. I tried asking contacts I have at Microsoft, but unfortunately haven't heard anything. That is why I am asking in the community. Have any one else the same challenge? what have you done? Can Microsoft assist here? I will be happy to take a Teams call and others are welcome to join.
Thank you