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sieberde's avatar
sieberde
Copper Contributor
Dec 01, 2018
Solved

Office crashes when opening files from Onedrive

Hey there, this is my first post so be gentle.

 

So for two days now, my Office 365 apps (Excel, Powerpoint, Word, Project) started this weird behavior, where they crash after the small loading rectangle when I try to open files from Onedrive. This happens either if I try to open them from the Explorer or directly out of the App. Tough if I copy the file to the desktop or out of Onedrive in general, the file opens just fine. This error occurs on my Desktop PC as well as on my Surface Book. On the latter, I have reinstalled Onedrive which didn't help a bit. The Desktop is running 1809 and the Surface Book 1803 (been waiting for the update for months now but that's another thread). The Office 365 (and Onedrive) account is a Student-Account.

 

Let me know if you need more information and thanks in advance.

microsoft 365
Microsoft 365 Apps
office 365
onedrive
  • Andrew_OYoung's avatar
    Andrew_OYoung
    Dec 02, 2018
    Hi sieberde,

    Have you gone through either of the repair processes for Office (via Control Panel\Programs & Features)?
    Does this behaviour occur when you try opening the files from the OneDrive Web Portal in Desktop App?

    Regards
    Andrew

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  • Andrew_OYoung's avatar
    Andrew_OYoung
    Brass Contributor
    Dec 02, 2018
    Hi sieberde,

    Have you gone through either of the repair processes for Office (via Control Panel\Programs & Features)?
    Does this behaviour occur when you try opening the files from the OneDrive Web Portal in Desktop App?

    Regards
    Andrew
    • sieberde's avatar
      sieberde
      Copper Contributor
      Dec 03, 2018

      Hey Andrew, thank you for your answer.

      the advanced repair/reinstall of the office suite worked for me.

      Thanks again.

Resources

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For technical support and break/fix questions, please visit Microsoft Support Community.
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Hey there, this is my first post so be gentle.

 

So for two days now, my Office 365 apps (Excel, Powerpoint, Word, Project) started this weird behavior, where they crash after the small loading rectangle when I try to open files from Onedrive. This happens either if I try to open them from the Explorer or directly out of the App. Tough if I copy the file to the desktop or out of Onedrive in general, the file opens just fine. This error occurs on my Desktop PC as well as on my Surface Book. On the latter, I have reinstalled Onedrive which didn't help a bit. The Desktop is running 1809 and the Surface Book 1803 (been waiting for the update for months now but that's another thread). The Office 365 (and Onedrive) account is a Student-Account.

 

Let me know if you need more information and thanks in advance.

","body@stringLength":"855","rawBody":"

Hey there, this is my first post so be gentle.

 

So for two days now, my Office 365 apps (Excel, Powerpoint, Word, Project) started this weird behavior, where they crash after the small loading rectangle when I try to open files from Onedrive. This happens either if I try to open them from the Explorer or directly out of the App. Tough if I copy the file to the desktop or out of Onedrive in general, the file opens just fine. This error occurs on my Desktop PC as well as on my Surface Book. On the latter, I have reinstalled Onedrive which didn't help a bit. The Desktop is running 1809 and the Surface Book 1803 (been waiting for the update for months now but that's another thread). The Office 365 (and Onedrive) account is a Student-Account.

 

Let me know if you need more information and thanks in advance.

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Office crashes when opening files from Onedrive","moderationData":{"__ref":"ModerationData:moderation_data:293918"},"body":"Hi sieberde,

Have you gone through either of the repair processes for Office (via Control Panel\\Programs & Features)?
Does this behaviour occur when you try opening the files from the OneDrive Web Portal in Desktop App?

Regards
Andrew","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"207","kudosSumWeight":1,"postTime":"2018-12-02T15:48:16.655-08:00","lastPublishTime":"2018-12-02T15:48:16.655-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":17324},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:microsoft-365/message:293765/message:293918","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwyOTQwMDIsMjk0MDAy","node":{"__ref":"ForumReplyMessage:message:294002"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"207","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:294002":{"__typename":"ModerationData","id":"moderation_data:294002","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:294002":{"__typename":"ForumReplyMessage","uid":294002,"id":"message:294002","revisionNum":1,"author":{"__ref":"User:user:248385"},"readOnly":false,"repliesCount":3,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"parent":{"__ref":"AcceptedSolutionMessage:message:293918"},"conversation":{"__ref":"Conversation:conversation:293765"},"subject":"Re: Office crashes when opening files from Onedrive","moderationData":{"__ref":"ModerationData:moderation_data:294002"},"body":"

Hey Andrew, thank you for your answer.

the advanced repair/reinstall of the office suite worked for me.

Thanks again.

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