Forum Discussion

sieberde's avatar
sieberde
Copper Contributor
Dec 01, 2018
Solved

Office crashes when opening files from Onedrive

Hey there, this is my first post so be gentle.   So for two days now, my Office 365 apps (Excel, Powerpoint, Word, Project) started this weird behavior, where they crash after the small loading rec...
microsoft 365
microsoft 365 apps
office 365
onedrive
  • Andrew_OYoung's avatar
    Andrew_OYoung
    Dec 02, 2018
    Hi sieberde,

    Have you gone through either of the repair processes for Office (via Control Panel\Programs & Features)?
    Does this behaviour occur when you try opening the files from the OneDrive Web Portal in Desktop App?

    Regards
    Andrew
sieberde's avatar
sieberde
Copper Contributor
Dec 03, 2018

Hey Andrew, thank you for your answer.

the advanced repair/reinstall of the office suite worked for me.

Thanks again.

Andrew_OYoung's avatar
Andrew_OYoung
Brass Contributor
Dec 03, 2018
No problem, happy to help :)
  • Yulianto's avatar
    Yulianto
    Copper Contributor
    Apr 08, 2019
    It didn't help for my case. It just happening to me this morning. I did quick update and online update but no luck. Anymore advice?
    • En111_'s avatar
      En111_
      Iron Contributor
      May 02, 2019

      Same problem here with no fix, not even a complete reinstall of the PCs

Resources