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Remote Desktop for Mac - slow when using high poll-rate mouse

Remote Desktop for Mac - slow when using high poll-rate mouse
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 Mar 19 2024
1 Comments (1 New)
Closed

Hello,

 

We've been having this issue for years now. Whenever we use a Mac with a mouse that polls often (i.e. 1KHz), Remote Desktop for Mac becomes painfully slow to use.

 

Our workaround is to use our Magic Trackpad, or built-in trackpad if on a laptop.

 

I followed the support link in the Mac App Store and was led here - so this is where I'm filing the bug report. If anyone knows a better place, please speak up.

 

Thanks!

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tmariscal
Microsoft
‎Sep 11 2024 02:49 PM
‎Sep 11 2024 02:49 PM
Status changed to: Closed

We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

 

We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

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