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Microsoft Remote Desktop Crash Android

Microsoft Remote Desktop Crash Android
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 May 13 2022
4 Comments (4 New)
Closed

MS Remote desktop closes with error reporting all the time. This occurs when I try to play a remote game or watch a video. It freezes and closes after about 20 seconds. This occurs from ancient versions to today. I've seen this issue since my Samsung S8+, S10+ and today on the S21 Ultra. In several versions of android, today in the most current. Other remote access apps don't do this. And not on MAC.

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DannyB16
Copper Contributor
‎Mar 20 2024 05:50 PM
‎Mar 20 2024 05:50 PM

The same here on Samsung S20 ultra 5G.

tmariscal
Microsoft
‎Jul 29 2024 12:20 PM
‎Jul 29 2024 12:20 PM

We are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)

 

We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.

 

tmariscal
Microsoft
‎Jul 29 2024 12:25 PM
‎Jul 29 2024 12:25 PM
Status changed to: Closed
 
Daimonionnn
Copper Contributor
‎Sep 05 2024 05:55 PM
‎Sep 05 2024 05:55 PM

Why was this closed? I dont think this issue was fixed. RD is still crashing on my Samsung S22+ (and almost all Samsung phones including A and S series). Tested: A20e - ok. A51 - ok,  Crashing for example on S20, S22, A53, A54.

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