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Teams Admin Center: Manage Teams not loading information about teams

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Troels Dejgaard
Occasional Contributor

In the Teams Admin Center under Manage Teams I get the full list of teams in the org, but have not yet had any information loaded in, nor can I select a single team for editing. 

 

Receives the following message: "We couldn't load complete information about this team. Please refresh or try again after some time."

 

Can anyone point me in a direction of how to solve this?

 

Teams info not loading.png

40 Replies
I have this too! My guess is this isn’t quite finished yet

You might have a point here.

 

The error on the Manage Teams page is consistent, whereas I do experience inconsistent issues with accessing Meeting Policies etc. These issues are only occurring on prod tenant. On different dev and test tenants there are no issues.

Pretty sure this should be deployed across the board by now. I know there was a bug they are working on where not all Teams are marked with a certain property that they are working on fixing so it could be related.

Same experience for our Tenant. Hope they fix it soon.

Had a ticket raised with Microsoft and received the following message, as closure information. Teams Admin Center now works as intended at the Tenant I am working on:

 

"We have many customer reporting this issue and similarity was that they are from Same forest or pool.

While we were waiting on logs from your side, we included your tenant in that same affected users list and we have final update we have is they restart service on entire affected bunch of tenants and they confirmed that it has resolved this issue and it should not be happening again."

Indeed, noted correct behavior since last week.

Unfortunately, these issues remains at some tenants, as of the attached service health description.

Further, usage report data have not updated since 12-12-2018, which could be a result of the inconsistency.

teams issue.PNG

We still have this behavior in our Tenant. Everything greyed out, but no incident in the Service Health State... a big problem for us..

We also have this behavior - and as a result we can't get to the call analyzer (this is a big operational impact). The stand alone call analyzer is going away next week.

You see the tab “Teams” ?

If not showing teams create a ticket with Microsoft!

Adam

I see the Tab but inside the TEAM Tab everything is greyed out. Already have a Ticket open.

 

teamsgrayedout2.jpg

It comes and goes... it seems to be glitchy and not yet ready for primetime.

Its showing for me, but there is no way to sort or filter which is a big limitation. Searching is only helpful if you already know the exact word that was used .

Scrolling through hundreds of Teams is tedious at best and totally inefficient. The devs designing the page are not considering large scale tenants.

This feature is kinda new and they will hopefully improve it over time! They do a lot of changes and new stuff in the Teams and Skype admin center currently

 

/ Adam

We have issues accessing information via Teams Admin center (in brackets the left ribbon menu entry):

  • Organization Information (Dashboard)
  • everything (Users) everything (Meetings)
  • everything (Messaging policies)
  • everything (Org-wide settings)

I already tested and confirmed the behavior in different browsers (Internet Explorer, Google Chrome) and with another global admin user.

Does anyone experience the same issues when accessing information in Teams admin center?

Teams-Meetings-Policies-Could-not-get-any-meeting-policies.pngTeams-Meetings-Settings-Could-not-load-any-data.png

For how long has it been like this?

 

I've heard about this and experienced it myself, but before I had any chance doing anything about it, it started working again!

 

Try again later today

 

If not, I'd create a ticket with Microsoft

@adam deltinger 
I created a ticket as the issue seems to be persistent. Last week the same thing ...

PS: The duration of the issue is hard to clarify as I usually access Teams information via PowerShell instead of the GUI

I've been having the same problem since this morning.
Ok! Check your service status too
According to service status everything is fine
Might as well create a ticket in the meantime
Now it works, the problem is solved. thanks.
Yes. When I tested it this morning, it worked normal.

@losPrellos  and @adam deltinger : 
Since this morning, it works again. 
Either the ticket I created was already forwarded to the product team or the issue solved itself.
I hope the first option applies. ;D

Not really sure which but when this happened to me before I never submitted a ticket and it started working after a while!

Thanks for info!!

 

/ Adam

Thank you for the update @adam deltinger 
Could you please state how long it was to regain working capabilities since the disabled status?

Usually within a couple of hours or the next day!

Seeing similar issues myself and have a case open with MS.

 

1) I can see the list of teams but they're greyed out and I can't access them.

2) I can't access some policy pages.  The most noticeable right now is the app setup policies that has been recently introduced.  Click on the global policy and get the same banner that most screenshots show above about "we're not able to access this data".

3) When I go to access reports and analytics via the Teams Admin Center, I again get the same kind of message regarding about not able to access this data.

 

Been going on for sometime now and getting really hard to manage things.  Didn't always have this issue but it's kicked in somewhere in the past few months or more.

 

Only an issue in my work tenant.  2 test tenants are fine.

@Troels Dejgaard Has there been any update to this issue. I now have it going on with our domain and it also wont let me create new teams as it gives me an error when I try to make them through the admin portal (am sucessful in creating a team in the program itself and it shows up instantly in the portal but is greyed out). 

 

I am curious though if there is a policy or change that we might have made that caused this we migrated from O365 E5 to M365 E5 so I know there were some added security enhancements would they have caused this to happen as it started around the same time.

@sxc7886 

The issue specifically as stated in the first post, is no longer appearing. However, I do quite often experience that policies, org info, Teams list etc. will not load. A cleared browser cache does not solve it, why I need to wait for a few hours before being able to access this.

I am now experiencing this in our tenant.  We currently are piloting Teams with our marketing team and have now run into this.TeamsFail.JPG

Same here. @Heather Adams 

 

Also I've had trouble configuring the policies sometimes - says I can't save changes.

 

Having read through this thread I'm just going to assume they aren't finished yet and try to work around any problems.

@James Moffat 

I experienced it shortly on a demo tenant yesterday but cannot reproduce it today, on either demo or prod tenants.

@Troels Dejgaard Just want to inform that this problem is solved. Something like a Tenant Update change and everything is working now! Thanks for your replies.

@MS_TechGuy 

this issue is not resolved as we have it on our tenant today.

it is intermittent but definitely not resolved.

@MS_TechGuy 

 

It's not resolved for all users/tenants.

 

We have a case with microsoft but they haven't come up with a solution yet.

 

TAC.png

 

 

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