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Polycom Trio 8800 and Teams

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Frequent Contributor

I am reading and hearing the Polycom Trio 8800 is now supporting Teams meetings as well but I cannot find anything on how to enable it?

Is the firmware for this going to be released?

123 Replies
Have you been to Polycoms site about Teams and Polycom integration? http://www.polycom.com/collaboration-solutions/microsoft-unified-communications/microsoft-teams.html / Adam

I'm at Ignite and visited their booth yesterday.  If I remember correctly, the firmware updates for the Treos will be out in the next month or so.

I think the native Teams app on a Trio is end of year.   My experience so far is that I can call Trio's from a Teams Client using current firmware and the Trio side can see and hear me using the Visual+ but I can only hear them (no video).   That is direct calling from a Teams client to a Trio.  What I can't get to work is a Teams Meeting.  If I invite the Trio to a Teams meeting, it will connect for 1-2 seconds and then just drops from the meeting.   

 

Drew

I have the same disconnect issue.  I am hoping to get this fixed soon because it is my last road block to going all in on Teams.

Same problem here! In a teams meeting call drops when connecting.
But I couldnt get a call to work thru teams client to trio, only skype for business.

I was just testing again today.  Same drop issue for meetings.   I can have a Teams client call the SfB Trio and it mostly works.   Sometimes I have to toggle the camera on and off so the far end "sees" the video from the room.  None of it works well enough to tell my users to use it.  Ignite had a lot of interesting Team enabled devices but I do not think any are actually shipping.  I can have a Teams client join a meeting without dropping but I have to disconnect the camera from the visual+ which sort of defeats the purpose of the room system.

 

 

You can sign up for the TAP program here;

 

https://www.skypepreview.com/

 

Once done and enrolled someone from Polycom will create an account for you in their TAP program and you can register your TRIOs.  After Registration a custom config file will be sent to you that has the location of the provisioning server that hands out the beta trio teams client.

 

So far so good.  Just waiting for video support to be added.

Another road block is that external guests/attendees on Teams meetings have to load the full client in order to share video and content.  No plugin, no WebRTC support for anything but Edge, and no timeline for a fix.  Yuck!

The problem is that I was at Microsoft Ignite this year, and I asked to the people from Polycom about vídeo support in Trio 8800 with teams OS and visual+, and they told me that it’s not planned to have support.
I hope they were wrong, but...
It is coming. They are currently testing it in TAP.

There are issues though as to whether Microsodt will make them abandon their other intrgrations (e.g. Zoom).

I think it is coming too.   Crestron Flex looks like a good alternative if Polycom does not come through in a timely fashion.  I think I heard Flex gear could ship in November maybe.

I believe this is a Microsoft issue.  They have so much on the "backlog", like video support in browsers, that they are around 6 months behind on their roadmap.   Anyone trying to integrate with Teams is probably similarly delayed.

I get it.  In my case, the only reason I still have SfB is that all my conf rooms are Trio/Visual+ based.  At this point I am willing to move to nearly anyone that can provide a  Teams conf room device for audio and video at the price point of the Trio/Visual+ price point.  There are many announcements about products but none actually shipping as far I can tell.

@Andrew Devlin I have several clients in this situation. We are merely waiting for the video to support Teams meetings. Would be great to start off 2019 moving folks over with the newly supported Teams firmware...

Did someone tests already the new "5.7.2AB" firmware? What is about "You can click-to-join Microsoft Teams hosted meetings if you use Microsoft SIP Voice Gateway or Polycom RealConnect"?

In case anyone else arrived here for the same reason I did, please be aware that the Polycom Trio 8800 supports 3PIP - see http://www.polycom.com/content/dam/polycom/common/documents/faqs/polycom-phones-and-microsoft-teams-.... What this means is that if you have assigned a user / SfB Online license to your Polycom you can invite it to a meeting and still enjoy pretty much full-featured functionality. See also this blog post - http://imaucblog.com/archive/2018/07/06/3rd-party-ip-phones-and-teams-conference-join/ You must invite the Polycom using the Teams add-in in Outlook. Creating the meeting invite in Teams itself will not work. Hope this helps others that were in a similar situation to me.
Audio only, which is kind of useless quite frankly. You pay for the video capabilities of the unit but can't see.or share video or content with 3pip.

A bit dismayed that the Polycom doc seems to say the the whole Trio/Visual+ solution is a no go with Teams.  The HP room system is overkill. 

 

I did notice that it looks like the Teams firmware is ready for the Yealink desk phones:

 

http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=261

 

 

Drew

Hi Phillip. We already have a Surface Hub for the video component in our boardroom. I probably should have mentioned that. We only use the Trio 8800 for the audio conferencing component in that room because the Surface Hub audio is pretty terrible in large rooms. Steve.

Thanks for clarifying.  Yeah, 3PIP is far from full functionality when you look at the base use case for the product.

This is rather frustrating. We invested fairly heavily in Polycom Kit (Trio 8800 Colab kits at all offices), running S4B (which works well enough) but all the docs with Polycom gave promise of full teams support, this seems to be now changing but nobody either knows or will say for sure...

 

As it stands, I can make Teams video and audio calls to a 8800 device (from a user device, iPhone for example), it takes a little longer to start than over Skype but it does work, 1-2-1 at least. If I schedule  a teams meeting however, the video appears not to work from room to user but I can't see video the other way around.

 

It's like its so close to working, that being said, if they don't decide to support video, this could be the last Polycom kit we buy.

 

UC Software Version5.8.0.15024
Well said. Exact same situation and equally frustrated. Crestron Flex? I do not want to switch but polycom does not seem to provide a path for my investment. HP Slice option is overkill. Not a solution.
You can get this working on Trio with the RealConnect Cloud Service. You can also get a button that says Teams and the usees can hit it and put in the VTC ID on the invite. I am in a trial now.

Yea, the Real Connect service sounded like an interesting solution, until I saw the price.

Same here. I am very disappointed in Polycom, even my Polycom reps are confused about how or when Teams will be supported.

I am looking into Zoom rooms now as a replacement. I can't wait for Polycom anymore
There are two other providers you can check out that do the same thing. BlueJeans also has a gateway.

Remember it is concurrent call based. I have low teams meeting usage at the moment and only would need a few licenses to start.

I am in the same situation where we have strategically invested in Polycom as a partner for video conferencing. We are using Trios and group series equipment in several offices spread across the world and invested a lot of money in this. 

 

From what I hear the integration will have to have either PolyCom RealConnect or a Win 10 device between the Polycom device and Teams. So disappointed with this and it feels completely unacceptable to have to either put an expensive "hub" between the service and the device just because MS wants to sell Win 10 licenses. It adds management, licenses, environmental impact, HW without ANY apparent value. 

 

What options are there to Polycom?

http://www.polycom.com/content/dam/polycom/common/documents/faqs/polycom-phones-and-microsoft-teams-...

 

1) Polycom 3PIP1 Phones certified for Skype for Business Online2 that are supported by Microsoft Teams include: • Polycom VVX Business Media Phones (VVX 201, 301/311, 401/411, 501, 601 and similar models)3 • Polycom Trio 8800 and Trio 85003

2) When will Polycom Trio be supported “natively” with Microsoft Teams?
Polycom demonstrated a technology preview of Microsoft designed software running the Microsoft Teams IP Phone application at several events in 2018. Microsoft Teams on Polycom Trio is not yet available in generally available software. Microsoft Teams on Polycom Trio is currently available in Microsoft’s Technology Adoption Program (TAP). Polycom Trio confererence phones can also connect to Microsoft Teams as 3PIP devices running the Skype for Business software profile, so customers do not need to wait for the native Microsoft Teams software release to start using Microsoft Teams.
3) Which Polycom phones will run Microsoft Teams natively?
Polycom phones expected to run Microsoft Teams natively will include: • Polycom Trio 8800 and Trio 8500 At Enterprise Connect in March 2018 and at Microsoft Ignite in September 2018, Polycom and Microsoft showed a technology preview of Microsoft Teams running natively on Polycom Trio. Microsoft Teams on Polycom Trio software is currently available to customers in Microsoft’s Technology Adoption Program (TAP).

 

But the killer: 

Polycom Visual+ accessory and camera for Skype for Business video calls. Will that work with Microsoft Teams?
Once you switch over to running Polycom Trio as a native Microsoft Teams client device, it does not support video. It becomes a “voice-only” conference device. When not running “native Microsoft Teams software,” video conference rooms currently equipped with Polycom Trio Collaboration Kit (Visual+ accessory and camera) can connect to Microsoft Teams video calls using Polycom RealConnect Service. Alternatively, customers may repurpose their Polycom Trio hardware and attach Polycom Trio to Polycom + HP Skype Room Systems and benefit fully from a native Microsoft experience in their meeting rooms.

 

So now that my relationship with Polycom is as good as over, I can "upgrade" to Teams, so long as i downgrade the user experience by removing video...

 

I now also need to find an alternative. Spec wise, I need a Trio 8800 colab kit with Teams. I.e., phone with video that I can hook up to an existing TV, AirPlay and Miracast, obvoisly te ability to join a full teams video meeting with multiple users, upcoming meetings visible on the screen with the ability to customse to meet brand requirments, bluetooth, and the ability to dial in and out.

 

Also, does anybody want to buy some second hand Polycom kit...

I will be honest, guys.

 

RealConnect should provide a better experience over what we are seeing today.  If your users can come up to the Trio and enter a VTC Conference ID to connect, then that's a win over the meeting having to be on the calendar.  Gone are the days where the user gets to the meeting and says the Join Button is missing.

 

I am still waiting on the concurrent pricing myself, but I can't imagine it's more than 500 or 1000 per year per concurrently joined room.  With 30 rooms deployed, we'd probably only need 20% licensed, or 6.  I guess if you have every room in a video call at the same time, then it could get expensive.

without breaking the NDA from the quote I got...the MSRP is significantly higher than that....

 

like almost 2x the cost of the 8800 itself... annually.

 

I might as well start looking at fully replacing these with a logitech or lenovo SRS

Yep, learnt a lot today on this, also bound by an NDA but the costs for this service are very high as stated above, I’m yet to test this service myself but even so i’ll really struggle to justify those costs. I have quite a bit of sympathy for Polycom now (although I’m still of the opinion that information I received under the NDA should have been made public long before now and I can’t understand why they are holding this information back from loyal users) there are a lot of restrictions that have been put in place by Microsoft on what devices can run teams, a single specific operating system with a specific minimum screen size and orientation. All that’s needed for a full teams experience on the 8800 and visual plus is for Microsoft to have a think about their game plan here, think of us mere little customers, and drop these daft restrictions, but unless anyone here has a direct contact at MS, I can rant and rave all day but they will likely take zero notice... I mean, I know of many popular mobile devices that run “other” operating systems on a small screen and teams works just fine, so why they would impose this restriction on teams video conferencing hardware is beyond me, so is this greed by Microsoft, stupidity, both? Who knows. I can only assume Microsoft want me to stick a surface hub everywhere instead which isn’t going to happen, Maybe someone from Microsoft could say something here. To wrap up, im extremely busy on a day to day basis, as I’m sure most of us here are, I really have more than enough problems to deal with already, what I don’t need is more problems that exist for no apparent reason, speak up MS...

To confirm even when the software is fully available to the public the video conferencing will no longer work with Teams only voice conferencing on Polycom 8800's? 

 

The only way to get video conference working is to buy a "Polycom RealConnect Service"?

 

@Dave Harris@Phillip Lyle@Timothy Anderson 

 

I think how I am understanding it is correct buy would like to double check please


Thanks!

Or add new one Teams Meeting Room System and connect it with Polycom Trio.

 

Like the HP, or Polycom (add also Surface) or others.

@Petr Vlkthanks for getting back so quick.

 

So  "Teams Meeting Room System" a license we have to buy just a newer version of "RealConnect Service"?

There is a now a SKU for Room Systems with Intune and Teams for management and calling capability (depends on country). But about your current Polycom Trio. It depends on level of functions which you want. You can upgrade to Teams native and Polycom will only support audio. You can subscribe to Real Connect Service and Polycom will work as now and also for Teams, but you must have some device register (the device will unregister from S4B) or connect this MRS solution and Polycom will be only microphone for it, because MRS is full computer which runs Teams client in MRS mode. Basically. Ideally connect with Polycom Reseller to find the best solution supported for your use case.

**bleep**, this is really not going in the direction I wanted it to...

What's really going to burn me is that we have a bunch of meeting rooms set up with just power and data to each table, plus power and data behind the TV. That works great for the Trio and Visual+ setup, but is a real limitation for things like Teams Room Systems.

 

Before we switched to the Trios we used to use PCs in each room with CX3000 speakerphones. Making sure we had USB and HDMI going the right places as well as power and data was a constant hassle when moving offices and working with fitout guys. I'm really not in a hurry to go back to that.

 

My whole Teams rollout is stalled on this. If we can't get video on our Trio Visual+ rooms then we're going to have to stick with Skype4B until we come up with a decent hardware alternative.

 

This really sucks.

 

Edit: Sorry Petr, this wasn't meant to be a direct reply to your post, just adding to the bottom of the thread.

@Petr Vlk 

 

Thanks for the great help. 

 

One last quick question if we upgrade from S4B to Teams do we still need to upgrade the firmware if we forget about video and only want audio conferencing? Or will the Polycom work automatically for voice without any changes if we switch to Teams?

I do not have option to try or to verify this, but without firmware update (without the switch to Teams native), you will need to call from meeting to Polycom or from Polycom by phone number to Teams meeting. But this will work mean only in PSTN Conferencing enabled room. I cannot now call directly in Teams client to S4B registered Polycom directly.

I'm pretty much in the same situation...

 

Let me bring some precision :
-  A subscription to RealConnect would add a VTC ID for anyone in your organization who send a Teams meeting invite.

- If an external partner send you a Teams meeting invite and he is not a RealConnect subscriber, your Trio/GroupSeries won't be able to join. Because the only link would be a Teams one (HTTP/REST). RealConnect do not seat in between your device and contact.

- RealConnect licence are counted by concurrent client, not by Polycom devices. So if you send an invite to 10 people and 8 of them are using the VTC from whatever technology they have, you'll need to have 8 RealConnect licence.

- You send an invite to few contacts, including a Polycom room : The room would consume a licence, plus 1 more for each of your contact who decide to join from a "non-Teams" client or device.

Bill, your scenarios are correct. I would point out in practice that I do not see too much external usage across the board. If you have regular meetings with the same external partners then perhaps, but most ad hoc participants in my org join from their own devices.

Zoom functionally has the same limitations. You can buy Room Licenses, but because they are tied to the Host, you may or may not be able to use your VTC to join the meeting. Most users remain ignorant until they get an error, leading to a poor experience.

I have raised our pricing concerns to Polycom. A few items of interest:

Evidently Polycom allows bursting. If you buy 4, you can burst up to 6 (50 percent) without paying for the extra licenses, as long as it's occasional or rare.

There is a promo that has been happening on Trios where you get 9 months free of RC Cloud. I am trying to find out if it is a concurrent license. If so it would be almost better to just buy a bunch of Trios at this price point.

Finally, there are two other gateway providers for Teams. Go get quotes from them as well.

Peter, that's not correct. You do not have to unregister your Trio to get the RealConnect Cloud to work.

My Trio currently has a Skype voice line, a Zoom button, and a Teams button (I could add a Skype button). Calendar invites for Skype and Zoom and Teams are one touch join. Additionally users can hit Zoom OR Teams buttons and enter the VTC conference ID.

I have the Zoom button enabled but not the Teams.   Do you have a link on how to add the Teams button too?

If you upgrade tenant to Teams Only mode, enable RealConnect for Polycom devices (conferencing bridge only), where the Trio register to SIP? You need Polycom Clariti or full Polycom RealConnect Access Suite or third party like Cisco VCS. And this is a little bit different price as reseller offer to us. But maybe I am just missed some new scenarios...

Use this CFG file to add a Teams button with RealConnect Cloud on the Trio.  It is set to Line #3.  Change 0000@t.plcm.vc to your org's specific code.

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<PHONE_CONFIG>
<ALL reg.limit="3" dialplan.digitmap.lineSwitching.enable="1" call.autoOffHook.3.contact="000000@t.plcm.vc" call.autoOffHook.3.enabled="1" dialplan.3.applyToDirectoryDial="1" dialplan.3.digitmap=".+@.+\.plcm\.vc " dialplan.3.digitmap.timeOut="4" dialplan.3.digitmap.mode="regex" reg.3.address="EnterANameHerePhoneTeams" reg.3.keepalive.sessionTimers="1" reg.3.label="Teams" reg.3.server.1.address="t.plcm.vc" reg.3.server.1.register="0" reg.3.server.1.transport="TCPpreferred" reg.3.srtp.offer="1" exchange.meeting.realConnectProcessing.skype.enabled="0" exchange.meeting.realConnectProcessing.teams.enabled="1" exchange.meeting.realConnectProcessing.outboundRegistration="3" />
</PHONE_CONFIG>

 

@Petr Vlk I don't have this answer, but you won't be doing phone service through Polycom RealConnect Cloud.    Eventually they will have to release a firmware to allow direct registration of the Trio to Microsoft Teams.  Hopefully it won't neuter the other capabilities (etc Zoom).


In the meantime, we can keep at least the phones in Skype for Business Online for SIP/calling registration.

The Trio/Visual+ combo was never supported by Microsoft for Skype either, and I think the slow pace at which it was updated to support new Skype features (e.g. VBSS) made people have a poor opinion of Skype.

For Teams Microsoft have decided to be more prescriptive, all the clients that connect to the service will be updated and serviced by them, so whether that's a mobile client, browser, desktop version or room system they can ensure it works well.

Teams Rooms devices are fantastic, and for a small room something like the Lenovo SmartHub is perfect and a similar price to a Trio/Visual+. 

 

Good points. I buy the trio for its flexibility, however. If you are looking for a native Skype/Teams device then alternatives might be better, but RC Cloud gives you the ability to potentially have the trio connect to any conferencing provider with one touch join. In my case I have to support Zoom, which the MS only room systems will not do.

For us, the reason we stuck with Trio's a year ago was they offered a nice hybrid approach to allowing Skype join for meetings and still being able to connect to our SIP solution for call dialing. We're not really excited about being forced to Microsoft's PSTN calling plan with the Teams transition, and they are being really heavy handed about it by locking down these devices to only work on specific platforms.

You don’t have to use Calling Plans though. With a qualified SBC you can use Teams Direct Routing to make PSTN calls from Teams using whatever your current SIP/PSTN setup is. No need to pay Calling Plans prices.