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dbramer
Visitor

Trying to determine when Microsoft Teams does and does not send an email when using the chat function. 

 

Scenario - I am in a chat with a colleague, got the banner notification in Teams to alert me and when I came back a few hours later I responded. All that is good. This morning (next day), I sent him a another chat, he got the banner notification - which is expected, but he also got an email in addition stating that "Darrell sent a message". My question is why did it send an email message this time and not anytime yesterday. Is there some type of 'time period' (8 hours, next day) that is used to determine when to send an email? Also - is that configurable?

7 Replies

Yes, you can choose to have Banner and Email, for most notifications.

 

And you can choose the email frequency as well, from ASAP, to once a day, or never.

 

Click Settings, then on Notifications.

You can kind of configure it as Adrian said, however, the e-mail notification will not go out unless your status is auto away, it's something like 3-5 minutes of inactivity, I can't remember exact. But if you're away just kind of starting at your computer reading something or talking and notice a banner, you'll get an e-mail, or if you go away you'll get an e-mail, but if you say are away 2 minutes, get a notification, then return to your computer and active again you won't get one since you should "See" your notification on screen with the notification on your Teams icon etc.

So yes, you can configure the settings but they only take hold if you're inactive / away from any Teams instance, including mobile app.

@Chris Webb 

So, the only way to filter out those pesky email notification sent to low-power user of Team is to set a Rule in Outlook?

Is there no way to stop them completely?

The user can go in and turn their email frequency setting to never.
Yep, just saw that at the moment.
Thank you.
Is this on the phone or the application on desktop? Thanks

@TechGRAE 

 

Seems to be on desktop only, to kill notification completely no matter your status or last activities.

 

On mobile, I deactivated the notification if I was considered active on the desktop app, so not to recieve notification as already working in Team and don't need double jingle.

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