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Microsoft Teams Flickering Video Conference with 50 hz hertz power and Logitech WebCam

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sbroadhurst
New Contributor

We've just purchased a Logitech Meetup camera as it was listed on the MS page as a Teams enabled device

https://products.office.com/en-us/microsoft-teams/across-devices/devices/product?deviceid=106

 

But when we try and use it in any Teams VC the video flickers very badly due to the lights on 50hz power.

 

There is a logitech camera settings app which allows you to switch between standard/widescreen and 60/50 hertz.  On widescreen+50hz the picture is stable.  But if we leave this app running when we start MS Teams, teams can't access the camera.   If we shut the Logitech Settings App, Teams starts and can use the webcam, but it always uses it in a mode with very bad flicker.

 

Any ideas how to force Teams to run the camera at a framerate compatible with a region on 50 hz power?

3 Replies

@sbroadhurst 

 

Hello, i've the same issue with my Logitech Meetup with Skype for Business.

have you fixed your issue ?

 

Best regards ,

@Farouk_77 not really

 

Updating to the latest Firmware, latest Driver and latest MS patches for teams/office/windows seemed to improve matters but not completely solve. 

 

I started ignoring the logitech camera app as Teams seems to try and do everything natively.  I can have it rock solid in there on widescreen mode, but it doesn't seem to save the settings.

 

Now basically teams seems to most of the time do something that reduces the flicker, especially if we sit still and don't zoom near the lights.  But if we have auto tracking on, or if rezoom the camera or people move about a lot the flicker seems to come back and then settle.

 

I think there is more going on with the framerate sampling in teams meeting than is immediately obvious.  It would be great to get some actual explanation how anti flicker in teams meeting is supposed to work from Microsoft.

 

As an additional note, we have two, one in each office, behaviour is identical between them

 

@sbroadhurst 

 

Thanks you for the  reply , all is up to date ( windows 10 Pro v1903 , latest firmware logitech meetup v1.10.60, office ....) 

I don't know how to do 

 

Best Regards,

 

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