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Files Are Not Appearing in File Folder on the Teams Desktop App

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Tommy_Bell
New Contributor

When I go on to the Teams Desktop app and select "Files", in any of the channels, the little purple appears and begins to spin, but no files appear. Has anyone experienced that before? If so, how did you fix it? We've tried utilizing the "Document Library" app, but that is just a bandaid.

 

Thank you for your help! 

6 Replies
Ok! Some questions for you:

What happens in the web client??

Can any other member access the files tab in that team?

Tried to log out of teams fully and log in again?

Does this happen in one team only or every team?

Adam

@Tommy_Bellcan you check the SharePoint sectoin if you could see the files there or not?

@adam deltinger thanks for the quick response. 

 

What happens in the web client??
Same thing. The purple circle keeps on spinning with no result.


Can any other member access the files tab in that team?
No. 


Tried to log out of teams fully and log in again?
Yes and doesn't work. I've even tried uninstalling then reinstalling the desktop app.


Does this happen in one team only or every team?

It has happened to several teams, but not all. There isn't really any commonalities between the teams that have their files showing and the teams that don't. 

 

@Pervaiz Dostiyar Do you mean 'can I see the files when I go onto SharePoint'? If so, yes. I can go onto SharePoint and find the files with no problem - the problem only occurs when I try to go through Teams to get the files. 

I would definetely create a ticket with Microsoft for this one!

If so, keep us posted!

Adam

@Tommy_Bellyes i am talking about that section, and to easily resolved this i had this same issues with 3 different countries new office 365 groups i created some how the SharePoint section or as you mention Files tab was not working and giving me error while online in the SharePoint it was working fine, so i have to deleted that office 365 group and waited for 1-2 hours and recreated and all works fine, but remember to see if you have data you need to backup that in my case i did not had any data so deleting office 365 group was an easy fix and why waiting for an 1 or 2 since wanted to sync fully and it can delete its SharePoint, Teams, Planner, and Streams as all associated with the same office 365 groups and to repeart i have done it 3 times in different locations with same Tanent.

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