Forum Discussion
iCloud for Outlook Incorrect Username or Password
I have posted this in the Apple forums, but thought I would try this community as well. I am on a Windows 11 computer, using Outlook 365. I am able to install iCloud successfully, and log into the client. When I try to set up iCloud for Outlook, so I can see my family calendar along side my work calendar, I get the following error:
"Your setup couldn't start because your username or password is incorrect. Go to iCloud for Windows, sign out, and sign back in"
I have nothing showing in my log files in regard to errors. I have researched online, and have tried everything I can find. I've uninstalled and re-installed, used an older version, removed all files from the AppData folder related to iCloud, etc. I have been able to set up the software successfully on one of my other computers, however, it is this one that is causing this issue.
My thought is there is a security setting within Windows 11 that is preventing this connectivity. Can you please help with possible solutions? Thank you!!
Eventually realised this was due to a problem with the “Calendars and Contacts” option preventing the iCloud sign-in from completing. Resolved the issue by deselecting all the options which allowed the iCloud sign in to complete. Then one by one successfully enabled “Passwords and Keychain”, “Bookmarks” and “iCloud Drive”. I then found another thread suggesting the “Calendars and Contacts” issue was because classic Outlook needs a .pst file (not imap .ost) set as the default data file for the process to complete. The problem was fully resolved by creating a .pst file in Outlook and setting it as the default data file.
I thought I had successfully replied to your post but since I cannot see it here I'm posting another reply, unless of course, it is still awaiting approval.
This is good news. However can you please kindly give me a step by step guide on how to achieve your solution? Thank you.
This is great news.
"deselecting all the options which allowed the iCloud sign in to complete" by this do you mean the add-ins in Outlook?
Can you please give me a step by step idiot's guide to the solution? ;)
It will be much appreciated.
Thank you.
Probably overkill but as stated above, bypass each option; “Photos”, “iCloud Drive”, “Passwords and Keychain”, “Bookmarks”, “Calendars and Contacts” so that they are all marked as “Off” during the first install of iCloud.
I found that iCloud would only successfully install into a completely clean environment, i.e: no files remaining from previous iCloud installation. Therefore before attempting the install ensure that the above iCloud options have been turned off in any user accounts on the machine and that the corresponding folders e.g: C:\Users\[username]\Pictures\iCloud Photos\Photos and C:\Users\[username]\iCloud Drive have been deleted. Check that any iCloud software from earlier attempts has been completely uninstalled. Any iCloud folders shown in the path %programdata% should also be deleted.
After the above “clean” install has completed successfully and iCloud is not repeatedly prompting for password then all the above options can be activated one by one, starting with “Passwords and Keychain”.
- mhollandsworth1977, have you tried the steps listed on the first page of this thread?
mhollandsworth1977
For all, I got to solve with new version of app released at Microsoft Store. For sure Apple and Microsoft recognized their problems and released new version.Thks
Did the update but still didn't work for me.
Claudio_Lima try to complete removal and install again from the begining....
Please, I thank you if someone can help me.
I need to install Windows 11 and I'm not getting to install iCloud for Windows. In fact, I get to install, but I can´t conect because when I finalize is returning a message "the configuration can not start beucause login or password is wrong. Open the iCloud for Windows, finish the session e start again".
But I'm sure the login and password is correct because I'm logging in the web.
Into the Outlook is not appearing the iCloud menu besides others menus.
The problem is Outlook configs ou Windows 11 ??
Please, I thanks in advance if someone can help me.DaveR42 I'm using Outlook 2019 that is 64 bits already. Before I was using the same Outlook 2019 with Windows 10 and was working properly. The problem with the authentication was after upgrade to Windows 11.
I have done a lot of tentatives but with no sucess. A called to Apple support and they told I should call to Microsoft support. I tried to call to Microsoft support but the are nos offering support by phone (very disappointed....)
Compelled to REPLY...Simple Solution to This Issue that worked for Me!!
So I ran into this same issue when I simply changed my AppID Password. I started getting the pop-up non-stop BUT it did not indicate it had the wrong password and I had even somewhat forgot I changed the PWD for my AppID. That being said started doing some searches found this discussion...
One of the first things I did was to Uninstall iCloud and download the latest iCloud 15 version. After installing the newest iCloud 15 version I spent the next 3+ hours trying everything that was listed on this discussion to try and get iCloud to re-synch with Outlook and NOTHING WORKED.
SOLUTION: I finally saw later in this discussion someone had posted a reply indicating they had downloaded an older version of iCloud and that worked for them. I did the same and everthing worked the very first time after uninstalling the newest iCloud 15 and then installing iCloud from 2020. The link for iCloud from 2020 is here...
Frank in Denver
- iCloud 2020 worked for me!
Thanks Frank!
New Update for February 2023
The latest Microsoft update broke iCloud again. While the October 2022 update above still works, this update streamlines it slightly by cutting out most reboots (kill all iCloud processes before the old step 9).
The full list:
- Run iCloud setup as the logged-in iCloud user.
- Un-check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Disable the iCloud Outlook addin, close Outlook.
- Run Outlook with "Run as Administrator", disable iCloud addin as per 3&4 above.
- Keeping Outlook open, /remove/ the iCloud addin, still as Administrator.
- Close Outlook (may need to reboot; probably not -- feel free to try both ways).
- Run Task Manager, close all iCloud processes if any are running (may need click "more details" and scroll down).
- Run iCloud setup with "Run as Administrator", enter password, confirm via 2fp
- If iCloud won't run, then it needs to be updated as part of the Windows update, and requires a reboot.
- In which case, reboot, and repeat from step 8 above.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run iCloud setup as the logged-in iCloud user, enter password and confirm if needed.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook as administrator, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Manually add the iCloud Outlook Add-in from the file in %ProgramData%, typically:
- C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod32.dll
- Close options.
- The iCloud outlook add-in toolbar icon will say "wrong password" instead of "refresh".
- This is fine because Outlook was started as administrator and is using the wrong credential cache.
- Close outlook.
- Re-open Outlook as the logged-in user and it should now be happy and show "refresh".
One thing I have found most helpful was checking my phone Calendar > Calendars screen (at the bottom of your iPhone calendar between Today and Inbox) to re-verify the login information.
Screenshot: https://snipboard.io/mxkiYt.jpg
Once this was done, syncing started working immediately.I cannot see "Verify Account Information" anywhere on my iCloud Calendars. I also tried adding a new Calendar in case. Is there another switch elsewhere perhaps? I am using ios18 with iphone 12pro.
From about a week ago my Outlook 2016 calendars & contacts stopped syncing with my iPhone. I had several sessions with Apple support and they finally concluded that this was due to Microsoft "no longer supporting the basic authentication." I find that a bit odd.
On reading your message I'm guessing that you are syncing successsfully so Apple support's conclusion is incorrect.
I repaired Outlook, reinstalled icloud for windows multiple times, disabled and renabled the iCloud Outlook addin, without success. Icloud for windows sadly failed on "Calendars and Contacts" with the message "Incorrect Username Or Password. Your setup couldn't start because your username or password is incorrect. Go to icloud for windows sign out and sign back in. "
I know that my username and password are both correct.
Any help is appreciated.
- perso j'ai passé la journée afin d'ouvrir itunes sans y parvenir , ce système est une erreur en lui-même.
- Not sure relevant, but browsers sometimes save multiple credentials, and these incorrect or superseded passwords replace what you type such that you need to delete and/or edit those credentials as appropriate for icloud.
Credentials settings did not work for me, nor did uninstalling and reinstalling, nor did clearing out %appdata% and %programdata%.
Fortunately I've been successful with the following:
1. Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
2. Disable the iCloud Outlook addin, close Outlook
3. Run Outlook as administrator, disable iCloud addin as per 1&2 above
4. Close Outlook
5. (May need to reboot)
6. In the Start Menu, run iCloud as administrator, ignoring any errors
7. Continue with the setup and things should work
8. No need for addtional run-as admin in the future- great solution!!
