Forum Discussion
iCloud for Outlook Incorrect Username or Password
I have posted this in the Apple forums, but thought I would try this community as well. I am on a Windows 11 computer, using Outlook 365. I am able to install iCloud successfully, and log into the client. When I try to set up iCloud for Outlook, so I can see my family calendar along side my work calendar, I get the following error:
"Your setup couldn't start because your username or password is incorrect. Go to iCloud for Windows, sign out, and sign back in"
I have nothing showing in my log files in regard to errors. I have researched online, and have tried everything I can find. I've uninstalled and re-installed, used an older version, removed all files from the AppData folder related to iCloud, etc. I have been able to set up the software successfully on one of my other computers, however, it is this one that is causing this issue.
My thought is there is a security setting within Windows 11 that is preventing this connectivity. Can you please help with possible solutions? Thank you!!
Compelled to REPLY...Simple Solution to This Issue that worked for Me!!
So I ran into this same issue when I simply changed my AppID Password. I started getting the pop-up non-stop BUT it did not indicate it had the wrong password and I had even somewhat forgot I changed the PWD for my AppID. That being said started doing some searches found this discussion...
One of the first things I did was to Uninstall iCloud and download the latest iCloud 15 version. After installing the newest iCloud 15 version I spent the next 3+ hours trying everything that was listed on this discussion to try and get iCloud to re-synch with Outlook and NOTHING WORKED.
SOLUTION: I finally saw later in this discussion someone had posted a reply indicating they had downloaded an older version of iCloud and that worked for them. I did the same and everthing worked the very first time after uninstalling the newest iCloud 15 and then installing iCloud from 2020. The link for iCloud from 2020 is here...
Frank in Denver
- iCloud 2020 worked for me!
Thanks Frank!
- Not sure relevant, but browsers sometimes save multiple credentials, and these incorrect or superseded passwords replace what you type such that you need to delete and/or edit those credentials as appropriate for icloud.
Credentials settings did not work for me, nor did uninstalling and reinstalling, nor did clearing out %appdata% and %programdata%.
Fortunately I've been successful with the following:
1. Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
2. Disable the iCloud Outlook addin, close Outlook
3. Run Outlook as administrator, disable iCloud addin as per 1&2 above
4. Close Outlook
5. (May need to reboot)
6. In the Start Menu, run iCloud as administrator, ignoring any errors
7. Continue with the setup and things should work
8. No need for addtional run-as admin in the futureNEW UPDATE FOR AUGUST 2022
In July this above fix stopped working due to an update and the only way I found to fix it at the time was to completely uninstall and reinstall iCloud, starting with manually removing the iCloud outlook add-in. But that takes hours, removes all iCloud data from the system, and then re-syncs. And I had to do it three times. Way too much effort.
Then this past week iCloud forgot its password for outlook synchronizing again, and I wasn't willing to uninstall and reinstall again, so I kept fiddling around until a new set of steps revealed itself. This one is just five minutes, and hopefully it will work moving forward. That may sound overly optimistic, but looking at the steps in hindsight, they now make sense.- Run iCloud setup as the logged-in iCloud user
- Un-check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Disable the iCloud Outlook addin, close Outlook
- Run Outlook as administrator, disable iCloud addin as per 3&4 above
- Now /remove/ the iCloud addin, still as Administrator.
- Close Outlook (may need to reboot -- feel free to try both ways)
- Run iCloud setup as the logged-in iCloud user
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook as administrator, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Manually add the iCloud Outlook Add-in from the file in %ProgramData%, typically: C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod32.dll
- Close options.
- The iCloud outlook add-in toolbar icon will say "wrong password" instead of "refresh". This is fine because Outlook was started as administrator and is using the wrong credential cache
- Close outlook
- Re-open Outlook as the logged-in user and it should now be happy and show "refresh"
New Update for February 2023
The latest Microsoft update broke iCloud again. While the October 2022 update above still works, this update streamlines it slightly by cutting out most reboots (kill all iCloud processes before the old step 9).
The full list:
- Run iCloud setup as the logged-in iCloud user.
- Un-check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Disable the iCloud Outlook addin, close Outlook.
- Run Outlook with "Run as Administrator", disable iCloud addin as per 3&4 above.
- Keeping Outlook open, /remove/ the iCloud addin, still as Administrator.
- Close Outlook (may need to reboot; probably not -- feel free to try both ways).
- Run Task Manager, close all iCloud processes if any are running (may need click "more details" and scroll down).
- Run iCloud setup with "Run as Administrator", enter password, confirm via 2fp
- If iCloud won't run, then it needs to be updated as part of the Windows update, and requires a reboot.
- In which case, reboot, and repeat from step 8 above.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run iCloud setup as the logged-in iCloud user, enter password and confirm if needed.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook as administrator, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Manually add the iCloud Outlook Add-in from the file in %ProgramData%, typically:
- C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod32.dll
- Close options.
- The iCloud outlook add-in toolbar icon will say "wrong password" instead of "refresh".
- This is fine because Outlook was started as administrator and is using the wrong credential cache.
- Close outlook.
- Re-open Outlook as the logged-in user and it should now be happy and show "refresh".
- That's an elegant solution. I wouldn't have guessed that 64 bits would be the answer, but then again, I also wouldn't have guessed that the cached iCloud password would fail periodically during Windows upgrades. I'd say that's a friendlier option than the 22 steps!
One thing I have found most helpful was checking my phone Calendar > Calendars screen (at the bottom of your iPhone calendar between Today and Inbox) to re-verify the login information.
Screenshot: https://snipboard.io/mxkiYt.jpg
Once this was done, syncing started working immediately.
Please, I thank you if someone can help me.
I need to install Windows 11 and I'm not getting to install iCloud for Windows. In fact, I get to install, but I can´t conect because when I finalize is returning a message "the configuration can not start beucause login or password is wrong. Open the iCloud for Windows, finish the session e start again".
But I'm sure the login and password is correct because I'm logging in the web.
Into the Outlook is not appearing the iCloud menu besides others menus.
The problem is Outlook configs ou Windows 11 ??
Please, I thanks in advance if someone can help me.DaveR42 I'm using Outlook 2019 that is 64 bits already. Before I was using the same Outlook 2019 with Windows 10 and was working properly. The problem with the authentication was after upgrade to Windows 11.
I have done a lot of tentatives but with no sucess. A called to Apple support and they told I should call to Microsoft support. I tried to call to Microsoft support but the are nos offering support by phone (very disappointed....)
mhollandsworth1977
For all, I got to solve with new version of app released at Microsoft Store. For sure Apple and Microsoft recognized their problems and released new version.Thks
Did the update but still didn't work for me.
Claudio_Lima try to complete removal and install again from the begining....
- mhollandsworth1977, have you tried the steps listed on the first page of this thread?
