Forum Discussion
iCloud for Outlook Incorrect Username or Password
New Update for February 2023
The latest Microsoft update broke iCloud again. While the October 2022 update above still works, this update streamlines it slightly by cutting out most reboots (kill all iCloud processes before the old step 9).
The full list:
- Run iCloud setup as the logged-in iCloud user.
- Un-check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Disable the iCloud Outlook addin, close Outlook.
- Run Outlook with "Run as Administrator", disable iCloud addin as per 3&4 above.
- Keeping Outlook open, /remove/ the iCloud addin, still as Administrator.
- Close Outlook (may need to reboot; probably not -- feel free to try both ways).
- Run Task Manager, close all iCloud processes if any are running (may need click "more details" and scroll down).
- Run iCloud setup with "Run as Administrator", enter password, confirm via 2fp
- If iCloud won't run, then it needs to be updated as part of the Windows update, and requires a reboot.
- In which case, reboot, and repeat from step 8 above.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run iCloud setup as the logged-in iCloud user, enter password and confirm if needed.
- Check the "Contacts and Calendars with Outlook" option, apply and close.
- Run Outlook as administrator, go to File / Options / Add-ins / Manage COM Add-ins / Go...
- Manually add the iCloud Outlook Add-in from the file in %ProgramData%, typically:
- C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod32.dll
- Close options.
- The iCloud outlook add-in toolbar icon will say "wrong password" instead of "refresh".
- This is fine because Outlook was started as administrator and is using the wrong credential cache.
- Close outlook.
- Re-open Outlook as the logged-in user and it should now be happy and show "refresh".
jmcrawf
I tried everything without luck
I had to switch from Office 32bit to 64bit which solved the problem.
- perso j'ai passé la journée afin d'ouvrir itunes sans y parvenir , ce système est une erreur en lui-même.
- Je ne peut pas vous assister avec less erreurs d'iTunes. Je suppose que vous devez désinstaller iTunes et iCloud, puis les réinstaller par le Microsoft Store.
"I had to switch from Office 32bit to 64bit which solved the problem. "
Me too, finally. Version 15.0 of iCloud seems permanently broken with 32-bit office.
Even worse, one of our PC's needed additional steps, even after moving to 64-bits, and one required about a day of troubleshooting and additional folder permissions before it finally agreed to sync.
Detailed steps in the post "iCloud sync solution for 32-bit Outlook (incorrect password, default profile error, iCloud repair)".
Thanks for the tip.
- That's an elegant solution. I wouldn't have guessed that 64 bits would be the answer, but then again, I also wouldn't have guessed that the cached iCloud password would fail periodically during Windows upgrades. I'd say that's a friendlier option than the 22 steps!
jmcrawf Switching from 32bit was not an easy solution you have to wipe out the office and then use the office deployment tool to install the 64bit office. after that, you need to delete the Outlook Cloud plugin (since it is 32bit) using your method, then reinstall iCloud.
I guess we have to move on. the 32bit version is not as well supported anymore as 64bit one
- Ouch. I hope you only have to do that once. I've avoided the 64-bit versions except for one users on our network who works with large Access databases (and doesn't want to store data in sqlServer). Partially to avoid the hassle, partially so that no one creates anything that's incompatible with 32-bit versions in terms of DLL references. We'll see how long I can remain blissfully ignorant.
