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mhollandsworth1977's avatar
mhollandsworth1977
Copper Contributor
May 23, 2022

iCloud for Outlook Incorrect Username or Password

I have posted this in the Apple forums, but thought I would try this community as well.  I am on a Windows 11 computer, using Outlook 365. I am able to install iCloud successfully, and log into the c...
configuration
security
Don_CCAD's avatar
Don_CCAD
Copper Contributor
May 26, 2022
Not sure relevant, but browsers sometimes save multiple credentials, and these incorrect or superseded passwords replace what you type such that you need to delete and/or edit those credentials as appropriate for icloud.
jmcrawf's avatar
jmcrawf
Brass Contributor
Jun 17, 2022

Credentials settings did not work for me, nor did uninstalling and reinstalling, nor did clearing out %appdata% and %programdata%. 

 

Fortunately I've been successful with the following:

 

1. Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
2. Disable the iCloud Outlook addin, close Outlook
3. Run Outlook as administrator, disable iCloud addin as per 1&2 above
4. Close Outlook
5. (May need to reboot)
6. In the Start Menu, run iCloud as administrator, ignoring any errors
7. Continue with the setup and things should work
8. No need for addtional run-as admin in the future

 

  • AttorneyMonroe's avatar
    AttorneyMonroe
    Copper Contributor
    Nov 03, 2023
    great solution!!
  • nnnnnnnnnn's avatar
    nnnnnnnnnn
    Copper Contributor
    Feb 09, 2023
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    • Claudio_Lima's avatar
      Claudio_Lima
      Copper Contributor
      Jun 25, 2023

      Started having the same issue a couple of days ago, after the latest Windows 11 update. Tried all previous fixes, none worked so far. Any suggestions?

      • jmcrawfusa's avatar
        jmcrawfusa
        Copper Contributor
        Jun 27, 2023
        It still works on our Win11 pc's, so I can't offer any help.
        The only advice would be to do a complete iCloud uninstall, remove all outlook/office/email credentials in the credential manager, reboot, download the latest iCloud installer, then reinstall iCloud. This is a very tedious solution because it's time-consuming and involves deleting all iCloud files and photos, then re-syncing, but it's the most reliable. And if this is a PC that was upgraded from Win10, this might be required at some point.
  • jmcrawf's avatar
    jmcrawf
    Brass Contributor
    Aug 21, 2022

    NEW UPDATE FOR AUGUST 2022

    In July this above fix stopped working due to an update and the only way I found to fix it at the time was to completely uninstall and reinstall iCloud, starting with manually removing the iCloud outlook add-in. But that takes hours, removes all iCloud data from the system, and then re-syncs. And I had to do it three times. Way too much effort.


    Then this past week iCloud forgot its password for outlook synchronizing again, and I wasn't willing to uninstall and reinstall again, so I kept fiddling around until a new set of steps revealed itself. This one is just five minutes, and hopefully it will work moving forward. That may sound overly optimistic, but looking at the steps in hindsight, they now make sense.

    1. Run iCloud setup as the logged-in iCloud user
    2. Un-check the "Contacts and Calendars with Outlook" option, apply and close.
    3. Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
    4. Disable the iCloud Outlook addin, close Outlook
    5. Run Outlook as administrator, disable iCloud addin as per 3&4 above
    6. Now /remove/ the iCloud addin, still as Administrator.
    7. Close Outlook (may need to reboot -- feel free to try both ways)
    8. Run iCloud setup as the logged-in iCloud user
    9. Check the "Contacts and Calendars with Outlook" option, apply and close.
    10. Run Outlook as administrator, go to File / Options / Add-ins / Manage COM Add-ins / Go...
    11. Manually add the iCloud Outlook Add-in from the file in %ProgramData%, typically: C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod32.dll
    12. Close options.
    13. The iCloud outlook add-in toolbar icon will say "wrong password" instead of "refresh". This is fine because Outlook was started as administrator and is using the wrong credential cache
    14. Close outlook
    15. Re-open Outlook as the logged-in user and it should now be happy and show "refresh"

     

    jmcrawf 

    • mdeconinck0418's avatar
      mdeconinck0418
      Copper Contributor
      Mar 11, 2024

       Thank you very much - this fix works with Windows 11 and Office 365.  Thank you!

    • jmcrawf's avatar
      jmcrawf
      Brass Contributor
      Oct 21, 2022

      NEW UPDATE FOR OCTOBER 2022

       

      A new Windows update, combined with an iCloud app update, confused the system again.  The solution required resurrecting the step where iCloud setup gets run "As Administrator".  It's still five minutes once you're used to bit, but yet, it's also a pain in the article.  It would be great if Apple could just fix the issue.

       

      Full details:

       

      1. Run iCloud setup as the logged-in iCloud user.
      2. Un-check the "Contacts and Calendars with Outlook" option, apply and close.
      3. Run Outlook, go to File / Options / Add-ins / Manage COM Add-ins / Go...
      4. Disable the iCloud Outlook addin, close Outlook.
      5. Run Outlook as administrator, disable iCloud addin as per 3&4 above.
      6. Now /remove/ the iCloud addin, still as Administrator.
      7. Close Outlook (may need to reboot -- feel free to try both ways).
      8. Run iCloud setup as Administrator, enter password, confirm via 2fp
      9. If iCloud will not run, then it needs to be updated as part of the Windows update, and requires a reboot.
      10. In which case, reboot, and repeat step 8 above.
      11. Check the "Contacts and Calendars with Outlook" option, apply and close.
      12. Run iCloud setup as the logged-in iCloud user, enter password and confirm if needed.
      13. Check the "Contacts and Calendars with Outlook" option, apply and close.
      14. Run Outlook as administrator, go to File / Options / Add-ins / Manage COM Add-ins / Go...
      15. Manually add the iCloud Outlook Add-in from the file in %ProgramData%, typically:
      16. C:\ProgramData\Apple Inc\iCloud\Outlook\aplzod32.dll
      17. Close options.
      18. The iCloud outlook add-in toolbar icon will say "wrong password" instead of "refresh".
      19. This is fine because Outlook was started as administrator and is using the wrong credential cache.
      20. Close outlook.
      21. Re-open Outlook as the logged-in user and it should now be happy and show "refresh".

      jmcrawf 

      • deanaD's avatar
        deanaD
        Copper Contributor
        Feb 11, 2024

        jmcrawf- you beauty!

        After 18 months of not syncing and trying fixes - this one has worked! Thanks so much :happyface:

    • Praline's avatar
      Praline
      Copper Contributor
      Sep 29, 2022

      jmcrawf unfortunately I followed your latest instructions and reboot as well, and when trying to Pitchounette contacts & calendars, iCloud says: incorrect username and password :(((

      • jmcrawf's avatar
        jmcrawf
        Brass Contributor
        Sep 29, 2022
        I wish I knew what to say. I just had to go through the process again this past week, likely because Apple changed something (had to re-sign-in to both my iPhone and iPad, then when I booted up the computer it had the good old password issue). Now I'm down to under three minutes...

        If it were me, I'd try the above again, making sure that the add-in is first disabled from both the current user and from when starting Outlook as admin, and then removed as admin, and then reboot. And then do another install of iCloud as admin, then signing in when running iCloud as a normal user, before installing the add-in again.

        Yes, I just completely repeated myself, but that's what I'd do (with the assumption that I missed something along the way). Since you've already done that, I don't know if you'd want to bother with doing it all again.

        The other option is to completely get rid of iCloud, reboot, and then do a fresh install. That's a royal pain because it means deleting and then re-syncing all of your iCloud documents and photos. But it works.

        After that the above steps should work again. Or at least they do for me and everyone I've explained it to at work.

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