Cannot add members from my family group to new PC

Last night on one of my laptops I noticed the error has gone and the accounts were now showing!!

So on the laptop I wanted to add my son to I have selected can sign in, and standard user.  All seemed to be going well until..... I checked the family controls app and it hasn't registered that he's signed into a device.

So feel it's half way fixed but not there yet, I'm hoping another day or two and they might magically fix it

Hi!  Thank you to everybody chiming in.  I may have a solution (similar to  andadm​'s solution)After chatting with MS support again and not getting a solution, I decided to install it the way I used to 5 years ago – via local accounts first and then logging in all family members one by one.  It was time-consuming, but it worked!  My laptop now has all my family members' accounts.  Here are the steps:

• Settings > Accounts > Other Users – click Add Account

• This will pop up:

Click “I don’t have this person’s sign-in information”

• This will then pop up:

Click “Add a user without a Microsoft account”

• The Create a user for this PC wizard will then pop up:

Proceed to create a local account for each of your family. 

Note: Before Microsoft Family existed, I remembered that this was how I made different local accounts for different users (re: my family) in my PC about 5 years ago (). So, it’s going back to old-school ways of doing things. 

• Log in to the account you created. Open Settings and in your Home page, there should be an option to sign in your family member’s MS account:

You should be able to sign in without a hitch. 

I know this is a bit of a roundabout way to handle this bug, but it is a solution that worked for me. It takes more work (the “allow sign-in” in Accounts > Family was such a time saver), but this will do for now while MS developers (hopefully) fix the bug.

Hello - it gives me slight relief that it is not only me experiencing this.  But! I have discovered a solution that is similar to what andadm​ states above:

• Settings > Accounts > Other Users – click Add Account

• This will pop up:

Click “I don’t have this person’s sign-in information”

• This will then pop up:

Click “Add a user without a Microsoft account”

• The Create a user for this PC wizard will then pop up:

Proceed to create a local account for each of your family. 

Note: Before Microsoft Family existed, I remembered that this was how I made different local accounts for different users (re: my family) in my PC about 5 years ago. So, it’s going back to old-school ways of doing things. 

• Log in to the account you created. Open Settings and in your Home page, there should be an option to sign in your family member’s MS account:

You should be able to sign in without a hitch. 

I know that this is a bit of a roundabout way to handle this bug, but it is a solution that worked for me.  Takes more work (the “allow sign-in” in the Accounts > Family was such a time saver), but this will do for now while MS developers (hopefully) fix the bug.

This is a bug. Pls wait for next update.

Same issue here, just spent an hour on chat with no joy. 2 kids MS accounts and my account in MS Family online view, but no accounts appearing to add to family on either of my W11 devices with the error stated above. Does anyone from Microsoft read these? Can one get an incident number? I really, really ned this sorted as I cannot apply content filtering by MAC address as this is a shared device.

So I also have this issue, I had three laptops in front of me, one new, one recently reset and one i set up family accounts for 5 months ago

The one setup 5 months ago i could see my other family accounts but still had the error, the other two looked exactly as above

I contacted MS...... after 45 minutes of asking me to try things I had already tried.............

Right now, we are receiving the service request about the same issue & our engineering team is analyzing the root cause. Once there's an update you will get notified via in app notifications for the same.

Sooooooooooo it's a bug, hopefully they fix it soon

I finally got it working in my scenario, by inviting the members again and repairing my Windows installation using the following method (I have a non-English installation and have translated the options to the best of my knowledge).

Background info: I updated from Win 10 pro to Win 11 pro. I missed to setup the family settings while running Win 10 pro. I had no issues setting up family settings on an other Win 11 HOME system before so I did not expect any problems... but things did not went well and the family rules were not applied.

Please note: this worked in my case. It may not work for you. Only try the steps if you are aware of the consequences at your own risk.

To make it work, I did the following steps:

• deleted the existing accounts of family members on the computer that were created during previous attempts
• Accounts -> Family -> "Add someone" -> invited the already existing family member
• Completed the onboarding of the members (accepting invitations, logon with family members on the local windows installation)
• verify family accounts (aka.ms/familyverify) for both family admin and members
• until this step, the family rules were not applied to the family member accounts: Settings -> Windows Update -> Advanced Settings -> Recovery -> "Solve problems using Windows Update"

After the final reboot, the family rules (app limits, time limits, ...) were applied to the family member accounts.

In settings -> accounts -> family the members still not visible but are shown in settings -> accounts -> "other users". In my case this is ok.

Same here - across 3 different PCs of different makes/models.

Same problem here using Windows 11 Pro. But no problems on an other device using Windows 11 Home.

Sorry I can't help. I'm having the very same problem with my two new minipcs so maybe bumping this will lead somewhere.