Forum Discussion
Cannot add members from my family group to new PC
Hello! I have 3 children, and they are all added to my family group. I have 4 PCs, and they can log in to their accounts on those PCs. I have a new laptop and I wanted to add them as well last April...
So I also have this issue, I had three laptops in front of me, one new, one recently reset and one i set up family accounts for 5 months ago
The one setup 5 months ago i could see my other family accounts but still had the error, the other two looked exactly as above
I contacted MS...... after 45 minutes of asking me to try things I had already tried.............
Right now, we are receiving the service request about the same issue & our engineering team is analyzing the root cause. Once there's an update you will get notified via in app notifications for the same.
Sooooooooooo it's a bug, hopefully they fix it soon