Forum Discussion
Ongoing Issue with Employment Verification in Microsoft Partner Program
Hello
I am experiencing a persistent issue with the Employment Verification process in the Microsoft Partner and Reseller programs. When attempting to resolve the issue by clicking “Fix Now” after a rejected verification, I am continuously redirected back to the Identity Verification step. Even after completing the identity verification, I am sent back to Employment Verification, only to be rejected again. This creates a loop, and every time I click “Fix Now,” I am not given the option to upload any documents, but instead, I am redirected to the previous step, making it impossible to proceed.
This issue has been ongoing for 50 days, and I have contacted Microsoft Support many times. Unfortunately, I continue to receive the same generic responses, asking for the same documents to be uploaded. After submitting them, there is no further follow-up, and the issue remains unresolved. It seems as though I am receiving automated responses without any real resolution.
What adds to the frustration is the contradiction in the process: The exact same documents I submitted for Developer Verification, which were successfully processed and authorized, are being rejected for the Partner and Reseller programs, despite being identical in every way.
Given the significant impact this issue is having on my business, I am reaching out to the community for assistance. Has anyone else encountered a similar problem, or is there any guidance on how to resolve this? Any insights or advice would be greatly appreciated.
Thank you for your time and support.
44 Replies
Hello,
I am having the same issue as above and it is becoming very frustrating.
I would appreciate some help to get this moving again.
Thank you!
- JillArmourMicrosoft
Community Manager
First of all, I'm sorry for your poor experience.
Secondly, can you share what support sent you as a message? Either your documents aren't passing the verification standards, or your company doesn't meet the partnership standards they are dictating.
If you are getting a message around your paperwork not being accepted, it is most often one of the following issues:
- Your registered name in partner center MUST match your domain paperwork down to the letter and "'." List it EXACTLY!
- Domain paperwork cannot expire within two months of today's date. If it does, you will not be verified.
- Domain paperwork has to be dated within the last 12 months. Nothing prior to Jan 13 of 2024 (todays date). Tomorrow that changes to 12 months from that date, and so on.
Please double check your paperwork against this commonly made mistakes on submission and maybe you will figure out what is causing you to be denied.
Good luck!
1. At some point, it becomes a clear sign of disregard for people and businesses when a system is set up to unnecessarily waste their time.
2. In a weird way, it explains why companies are replacing workers like these with bots. Cause what is the point of having a human being if the human being is just behaving as a bot? "Hello community, your documentation checked out, except a period is missing, so uh, your business did not pass verification! Good luck!". Seriously?! Is there no internal process in Microsoft where you get to give feedback and go "the community is complaining about this vetting process and it can clearly be improved"?
Same here. Company Name EXACTLY match what whois output, our domain expires in 16 months and it was renewed well before the terms just a week ago. "Fix now" does absolutely nothing and no response on ticket after document submission. This is hopeless.I'm stuck at the same place and got a response from a support specialist asking me to upload documents by clicking Fix Now, but that does nothing. It just makes the whole verification restart and go to pending:
We get your job is to gatekeep but this is an insulting response Jill. We are doing exactly that and still getting rejected without explanation. Someone in the vetting team is a sadist and should be fired immediately. This is not how you communicate to prospective partners and your patronizing responses are not helping either. This is beyond unacceptable in 2025.
