Forum Discussion
Outlook failing to run on on Samsung Galaxy A13
We are currently trying to set up the first phones out of a new batch of Samsung Galaxy A13 - these are the first of this model which we have tried to deploy.
We use Intune and several apps are installed by this as part of the deployment, including Outlook. We have found that Outlook will not work - it opens, then two or three seconds later it closes again. The following has been tried:
1) Making sure that the phones are fully patched (Android, 12 build number is SP1A.210812.016.A137FXXS1AVJ1)
3) Trying a different A13
3) Setting up the phone manually (i.e. without Intune) and installing Outlook manually
None of the above made any difference. We have also tested a different recent model, the A03s, also on Android 12 (build number SP1A.210812.016.A035GXXS2BVJ2 - i.e the same version as on the A13). Works fine on that, so appears to be a model-specific issue.
Anyone have any suggestions? We can't think what else to try - it looks very much like some compatibility issue between the A13 and Outlook.
Thanks
Our test Intune-managed phone hadn't updated this morning, but a wipe and re-deploy seems to have worked - on the newer version of Outlook now, and that is working.
We will find out over the next few days whether this applies to all our A13 phones as we have a backlog to issue!We've found that the new version does seem to work on an unmanaged phone, but Intune persists in installing the previous (non-working) version. Looking at all our phones (mostly Samsung, various models) a random handful have installed the new version but most haven't. Staggered roll-out by Intune? We are waiting to see what happens over the next few days.
In the meantime I've ordered some A04s as they are very similar phones but don't seem to be affected by the issue.
- My test A13 downloaded 4.2245.1 on Friday but I'm in contact with a user who's not getting the updates show as available.
I've just wiped and rebuilt my A13 on Intune and it installed 4.2245.1 as part of the build process.
Maybe Google are staging the rollout of the new version? - Hi DY,
We're seeing the same with our Intune setup. I suppose we just need to be patient.
we are experiencing the same issue. We use zscaler and company portal. Ive tried factory reset, home network, SIM only.
THE WORK AROUND
install EDGE and opened the office 365 opening outlook part worked and then using the EDGE Settings 'Add to Phone'. option to create a shortcut to the Home screen.
I see someone posted about installing Galaxy store version of outlook works. I installed that and configured, but did not turn off autoupdate. Im hoping when outlook gets fixed the update will kick it back into a working app,
- There seems to be a new version of Outlook V4.2245.1. Our MDM hasn't received this update just yet so unable to test. Anyone else able to test this?
- Just updated and it is now working for me. Manged to set my account up with no crashes.
Amazing! Managed to load this version 4.2245.1 and can confirm on 2 Galaxy A13's it is not crashing!
Blimey Microsoft you did it!
- My Google play store doesn't open for downloading the kizala, please help, thanks.
- - Outlook app is version 4.2244.1
- verified that permission for app is enabled
- reinstalled the app
- cleared Microsoft Outlook app cache and data
- restarted the mobile phone but same issue
- Outlook app closes after 2 seconds when opening
Any suggestion how to resolve the issue? - Do we have update on this how to resolve the issue?
- Shocking from MS. Waiting on a response from the in App support on a working device. Have provided the debug report from an A13 with the issue, so will see what they come back with but not hopeful at all.
Currently using the Galaxy Store version of Outlook for now but not ideal.I've had the below back from MS Outlook app support...
Hello John! Thank you for bringing this to our attention, we forwarded the case to our Engineers and is currently being worked on. A fix will be deployed with one of the future app updates, unfortunately we won't be able to provide you with an ETA for it. I'm very sorry for any inconveniences this may be causing you in the meantime. Let me know please if there should be anything else I can do for you at the moment.
- I just got the same back, they know about and are working on a fix but no ETA.
You can't tell me they don't know exactly what has been changed from version to version. They should be able to find it straight away.
- My customer encountered the same error
The problem comes from an incompatibility between Samsung Galaxy A13 and Outlook mobile version 4.2240.1
The workaround solution wich works (tested) :
installation of Outlook mobile Lite from Microsoft , in waiting for an Outlook update
https://play.google.com/store/apps/details?id=com.microsoft.outlooklite DavidYorkshire This seems to be affecting the A13's and any phone with the same chipset particularly. We have used the A12's for years and recently started with the A13 and battling the same issues but here is what I have found.
Outlook Lite works but if you have on-Prem exchange or need shared mailboxes it is a no-go.
MDM has nothing to do with the issue(broken with or without)
Microsoft doesn't seem to care(sure we all feel this one)
I have been through all the App protection angles, compliance and everything in between but I think comes down to an incompatibility at a software level for this chipset.
My 2 pence worth anyway
Alan
