Forum Discussion
Outlook failing to run on on Samsung Galaxy A13
We are currently trying to set up the first phones out of a new batch of Samsung Galaxy A13 - these are the first of this model which we have tried to deploy. We use Intune and several apps are i...
- Outlook app is version 4.2244.1
- verified that permission for app is enabled
- reinstalled the app
- cleared Microsoft Outlook app cache and data
- restarted the mobile phone but same issue
- Outlook app closes after 2 seconds when opening
Any suggestion how to resolve the issue?
- verified that permission for app is enabled
- reinstalled the app
- cleared Microsoft Outlook app cache and data
- restarted the mobile phone but same issue
- Outlook app closes after 2 seconds when opening
Any suggestion how to resolve the issue?
I believe the only workarounds at the moment are sideloading an older version of the APK via your MDM or uninstalling Outlook and downloading the version from the Samsung Galaxy Store as this an older one.
- will try this workaround
- There is one other work around which is turn off wifi and mobile data. The app then opens, then turn the connections back on and then it works and syncs until you close the app. Not great but its a workaround using the bugged version. Microsoft are dragging their heels on this and do not appreciate the headache this is causing businesses with many of these devices who need this app when out on the road.
- I have opened Outlook app. It has remained open (it's on the screen asking me to Add Account).
after adding account and turning on the wifi same issue happens app closes
