Forum Discussion

Iron Contributor

Nov 15, 2022

Outlook failing to run on on Samsung Galaxy A13

We are currently trying to set up the first phones out of a new batch of Samsung Galaxy A13 - these are the first of this model which we have tried to deploy. We use Intune and several apps are i...

DavidYorkshire

Iron Contributor

Nov 28, 2022

We've found that the new version does seem to work on an unmanaged phone, but Intune persists in installing the previous (non-working) version. Looking at all our phones (mostly Samsung, various models) a random handful have installed the new version but most haven't. Staggered roll-out by Intune? We are waiting to see what happens over the next few days.

In the meantime I've ordered some A04s as they are very similar phones but don't seem to be affected by the issue.

Ian_GC

Copper Contributor

Nov 28, 2022

My test A13 downloaded 4.2245.1 on Friday but I'm in contact with a user who's not getting the updates show as available.
I've just wiped and rebuilt my A13 on Intune and it installed 4.2245.1 as part of the build process.
Maybe Google are staging the rollout of the new version?

ShadR1115
Copper Contributor
Nov 28, 2022
Ian_GC

It does look like a phased rollout as only some of our devices have picked the latest update but the rest have not.

Looks like they still haven't updated on the Play Store
- Ian_GC
  Copper Contributor
  Nov 28, 2022
  My test A13 has downloaded 4.2245.1 but my test A12 is still showing the latest version in the Play Store as 4.2244.1. I wish they'd get on with it!
  - fcnet
    Copper Contributor
    Nov 29, 2022
    my customer encountered the same problem with A13 and with this Outlook version 4.2245.1 it seems to be solved.
- ChrisD225
  Copper Contributor
  Nov 28, 2022
  Should be on there now.