Forum Discussion
Outlook Android “Sync Contacts” disabled for Microsoft 365 Business Standard tenant
I am the Microsoft 365 tenant administrator.
Outlook and Authenticator work correctly on Android.
The “Sync Contacts” toggle inside Outlook is disabled/greyed out.
Native Exchange setup hangs on “Retrieving account information”.
No Intune license available (Business Standard tenant).
How can I enable Outlook contact synchronization with Android Contacts?
2 Replies
If Sync Contacts is grayed out, try to verify if the Contacts access is granted in Android settings, for Outlook application and also verify if there is any policy enforced to stop sync.
Hi there, have you tested the account on another Android to see if you get the same results? Could be something snaggy with the Android. There is also can option in the Android in the contacts area of the phone to turn on synching for accounts (I believe).
