Forum Discussion
Velectro
May 21, 2026Copper Contributor
Outlook Android “Sync Contacts” disabled for Microsoft 365 Business Standard tenant
I am the Microsoft 365 tenant administrator. Outlook and Authenticator work correctly on Android. The “Sync Contacts” toggle inside Outlook is disabled/greyed out. Native Exchange setup hangs on “...
mohdadeeb
May 25, 2026Iron Contributor
This usually happens due to tenant-level mobile application policies, Android contact permissions, or Outlook app restrictions tied to Microsoft 365 Business accounts. First, check whether contact sync is allowed in the Microsoft 365 admin or Intune policies, then verify Android permissions for Contacts are enabled for Outlook. Also try removing and re-adding the account after updating the Outlook app. We’ve seen some cases where organizational security policies automatically disable local contact sync on managed devices.