Forum Discussion

Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Aug 26, 2026

New Outlook Comes With New Workflows: What Is Still Missing for You?

As a reminder, in March 2027, Enterprise organizations will enter the opt-out stage (Message ID 949965), where New Outlook becomes the default with the option to return to Classic Outlook. That is not too far away, especially if you need time to get your workflows and systems in place.

That is why I keep coming back to this:

New Outlook comes with new workflows.

So I’m curious about where New Outlook workflows still fall short for you.

A lot has changed. Users now have mail merge, Quick Parts, Unified Inbox, and partial PST support, with Advanced Mail Merge also on the way. New Outlook also has 30+ features and capabilities that are not available in Classic Outlook.

What do you still do in Classic Outlook that you cannot accomplish, or cannot accomplish well, in New Outlook today?

And if you tried New Outlook a year or two ago and went back to Classic Outlook, I’d be especially interested in what is still keeping you there now.

I’m not looking for “I hate New Outlook.” I already know plenty of people do.

I want to know the specific feature or workflow that still matters to you.

PS: And be kind to me. I don’t work for Microsoft. I’m an MVP who teaches their products. 😉

traccreations4e-p26 8/26/2026

 

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1 Reply

  • RonRon's avatar
    RonRon
    Tin Contributor
    Aug 28, 2026

    I haven't tested it for a while and at the moment no time to do so.
    But I'm curious if these issues are resolved?

    • No drag & copy for (older) appointments
      It is not possible to drag and copy existing appointments, such as Regular maintenance or Lunch.
    • No keyboard shortcuts for categories
      Users cannot assign keyboard shortcuts to categories (e.g., setting F2 for Regular maintenance).
    • Scheduling Assistant reduces available screen space
      When creating or editing an appointment, the Scheduling Assistant remains fixed on the right side of the screen, which takes up a significant portion of the workspace.
    • Save shortcut closes appointment
      Using CTRL+S to save an appointment automatically closes the window, even if the user intends to continue editing after save.
    • Missing search function
      The option to search the calendar by Subject or Notes fields is no longer available.
    • Support for PST-files is limited.
    • Support for multiple Shared mailboxes is limited.
    • Changing From address after you composed an email opens a new blank email.