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dneedemyer's avatar
dneedemyer
Copper Contributor
Aug 18, 2023

Unable to Call Using Call Attendant Caller ID

I have a Call Attendant and Call Queue. Both are linked to resource accounts that are licensed with a Microsoft Teams Phone Resource Account.

 

In the queue, I have set up that agents can make outbound calls with the attendant's caller ID. When I try this in Teams, I get an announcement that I am not set up to use this calling feature. I'm not sure what I am missing for it to work.

 

 

    • dneedemyer's avatar
      dneedemyer
      Copper Contributor
      Yes we all have Teams Phone with domestic calling (country zone 1 - UK/Canada) licenses.

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