Forum Discussion
Unable to Call Using Call Attendant Caller ID
I have a Call Attendant and Call Queue. Both are linked to resource accounts that are licensed with a Microsoft Teams Phone Resource Account.
In the queue, I have set up that agents can make outbound calls with the attendant's caller ID. When I try this in Teams, I get an announcement that I am not set up to use this calling feature. I'm not sure what I am missing for it to work.
- do your agents have a phone system license assigned to it?
- Yes we all have Teams Phone with domestic calling (country zone 1 - UK/Canada) licenses.
- did you add a add the Emergency location?
