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dneedemyer's avatar
dneedemyer
Copper Contributor
Aug 18, 2023

Unable to Call Using Call Attendant Caller ID

I have a Call Attendant and Call Queue. Both are linked to resource accounts that are licensed with a Microsoft Teams Phone Resource Account.   In the queue, I have set up that agents can make outb...
Caller ID
Calling
microsoft teams
queue
elieelkarkafi's avatar
elieelkarkafi
MVP
Aug 18, 2023
do your agents have a phone system license assigned to it?
  • dneedemyer's avatar
    dneedemyer
    Copper Contributor
    Aug 18, 2023
    Yes we all have Teams Phone with domestic calling (country zone 1 - UK/Canada) licenses.
    • elieelkarkafi's avatar
      elieelkarkafi
      MVP
      Aug 18, 2023
      did you add a add the Emergency location?
      • dneedemyer's avatar
        dneedemyer
        Copper Contributor
        Aug 18, 2023
        Yes. it is set for all users.

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