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dneedemyer's avatar
dneedemyer
Copper Contributor
Aug 18, 2023

Unable to Call Using Call Attendant Caller ID

I have a Call Attendant and Call Queue. Both are linked to resource accounts that are licensed with a Microsoft Teams Phone Resource Account.   In the queue, I have set up that agents can make outb...
Caller ID
Calling
microsoft teams
queue
dneedemyer's avatar
dneedemyer
Copper Contributor
Aug 18, 2023
Yes we all have Teams Phone with domestic calling (country zone 1 - UK/Canada) licenses.
eliekarkafy's avatar
eliekarkafy
MVP
Aug 18, 2023
did you add a add the Emergency location?
  • dneedemyer's avatar
    dneedemyer
    Copper Contributor
    Aug 18, 2023
    Yes. it is set for all users.
    • eliekarkafy's avatar
      eliekarkafy
      MVP
      Aug 18, 2023
      If a phone number has already been associated with the respective user account, remove it and assign it again and retry from teams app
      • dneedemyer's avatar
        dneedemyer
        Copper Contributor
        Aug 18, 2023

        eliekarkafy So I should remove and re-associate the attendant's number? I'm to get the below to work.

         

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