Forum Discussion
Teams Phone Bot
Is there any way to integrate a teams bot to answer and respond to the incoming calls?
We are currently using teams phone auto attendant. I want to integrate automated tasks without agents.
Example Scenario:
Users want to rate the service by entering the number. The call doesn't need to be answered by an agent. Is it capable in the teams phone system?
- I'm looking for a similar solution. how did you go with your search.
I have an auto attendant and i want the AA to readback the caller's number and use that as an imput to query a powerbi report and listing trouble tickets and the caller's ticket count. Hi,
Yes, that should be possible with the communication API.
Working with the communications API in Microsoft Graph - Microsoft Graph v1.0 | Microsoft Docs
You might get more details by asking in the developer space of the Teams community:
Hi,
Yes, we can create a bot using communication API. How can we connect that bot to the teams phone system?
I think a developer can help you more there, but the basic is that you create a app registration in Azure for your bot and then you use New-CsHybridApplicationEndpoint to assign a phone number to that app.
