Forum Discussion

Copper Contributor

Nov 28, 2020

Teams Phone Bot

Is there any way to integrate a teams bot to answer and respond to the incoming calls? We are currently using teams phone auto attendant. I want to integrate automated tasks without agents. Exa...

MVP

Nov 29, 2020

Hi,

Yes, that should be possible with the communication API.

Working with the communications API in Microsoft Graph - Microsoft Graph v1.0 | Microsoft Docs

You might get more details by asking in the developer space of the Teams community:

Teams Developer - Microsoft Tech Community

gigara

Copper Contributor

Dec 01, 2020

Hi,

Yes, we can create a bot using communication API. How can we connect that bot to the teams phone system?

LinusCansby
MVP
Dec 01, 2020
I think a developer can help you more there, but the basic is that you create a app registration in Azure for your bot and then you use New-CsHybridApplicationEndpoint to assign a phone number to that app.