Forum Discussion
Teams New Meeting Experience still not showing up
07-September and the new meeting experience functionality is not showing up. I've checked for updates on a daily basis to no avail. The latest update came through to my environment on 25-August (v 1.3.00.21759) but the new meeting experience check box is still not showing up.
My team worked with Microsoft for a few weeks to isolate why many could not see the "new experience". Our issue was rooted in our need to centrally deploy the software and a step required many months ago ... we adjusted the MSI through Orca to treat the target workstation as a virtual machine and so the VDIModeEnabled was set to true. The new experience is not available on VDIs.
We isolated the VDI trigger to hklm\software\citrix and implemented a GPO to remove. The next step was to uninstall and reinstall Teams (the version that is not modified by Orca). We now have the new experience (set on by default).
To find if VDI was set, you need to open the Teams app and generate the debug files by holding CTRL + ALT + Shift + 1. Check the downloads folder for the debug files. The main one (largest size) will have VDIModeEnabled.
29 Replies
- This should be on the teams downloads page... I've seen a million complaints about it but this forum seems to be the only place someone got it right. This needs to be marked down as a common issue with a solution 😕
lkf_0827
I had the same problem. All my colleagues had this new meeting experience. This is how I got it fixed.
I asked my colleague if he can send me his Teams Files (see picture)
Try these steps:
1. GO to Run %appdata%\Microsoft\teams
2. Delete your own Teams (Files) not folder but files
3. Paste the Files (from your colleague) (see picture)
4. Restart Teams
I dont know if this is going to help. But it worked for me.- You can also force a version upgrade
https://techcommunity.microsoft.com/t5/microsoft-teams/force-teams-desktop-client-update/m-p/2056566
Is there any updates for this issue. Last I heard was that Microsoft was halting roll-out to users until issues are resolved with expectation that all users would have by the end of September. I am still operating on the 25-Aug update noted in my original post. Check for updates daily to no avail.
lkf_0827 When I joined a Teams meeting this morning I was pleasantly surprised to see that I had the new meeting experience again, so it looks like they are re-enabling the feature now. I'm on Teams version1.3.00.24755 (updated 9/21/20), though this feature set appears to also be controlled at the server level.
Stephan Swinford Congrats! Still a "no go" for me. I've even tried for a re-install of Teams as suggested by someone else. So frustrating!
lkf_0827 Ok, so apparently anyone that is part of a call Queue in Teams might have this option removed as there is a bug with the experience and call queues. Could this be the case?
- Thanks, Chris. Unfortunately, I do not know what the call Queue in Teams is so not sure. I have a pretty straight forward set-up of Teams, nothing special for my account not even a conference line. My last update is of 25-Aug and did not include the option for the New Meeting Experience. The note above indicates that Microsoft sees this first leg of the rollout to be complete, however, I still do not have it.
A call queue is something that your telecom department sets up if you work for a department that takes calls, for example, an IT department, it rings all the people that are set up in that queue.
From what Microsoft is saying, there is an issue with the new feature and anyone that is set up on a call queue.
- (Updated) Microsoft Teams new calling and meeting experienceMC212453, Plan For Change, Published date: May 9, 2020Major update: AnnouncementApplies To: AllUpdated September 4, 2020: To ensure the best possible experience for our users, we are delaying some of our deployments to reduce the amount of change flowing into the services. Please see the updated roll-out timeline below
We are pleased to announce that we will be enabling users to be able to view meetings and calls in separate windows along with the other recently announced features.
This message is associated with Microsoft 365 Roadmap ID https://www.microsoft.com/microsoft-365/roadmap?filters=&featureid=57294
When this will happen
Note: To provide additional transparency we expect the new experiences to be enabled with the following timeline. This is subject to change and we will provide appropriate notice for each phase through Message Center as we proceed.
- New experiences are available and users can enable through settings. - Complete
- Experiences are enabled by default and users can disable through settings. - Late September (previously August)
- Experiences are enabled by default and user controls are no longer available. - October (previously September)
How this will affect your organizationOnce available, users will be able to view meetings and calls in separate windows from the main Microsoft Teams client. Additionally, meeting and call controls such as mute, video, chat, leave and others will now be located at the top of the meeting window so that they are always available and never block the underlying content. This new experience will also include recently announced features such as 3x3 video, raise hands, and custom backgrounds.
This will roll-out OFF by default and users will have the ability to turn on the new experience via the user setting: General > Turn on new meetings and calling experiences.
Note: In the future we will enable this functionality by default, but we want to provide users extra time to become familiar with having meetings open in their own sperate window. As we move forward we will provide more details via Message center.
PeterRisingYes, that's correct. I do not have the functionality showing up in my settings to be able to selected it.
lkf_0827 me too. i just experienced it, as i move to Mac now days. i just realize when i did video conference, but the large gallery greyed out and when i check on settings teams i could not see the new experience check box.
i had also update the latest version from the settings, restart, uninstall and install back, still won't work. any thing i can do in my mac?
