Forum Discussion
Teams New Meeting Experience still not showing up
My team worked with Microsoft for a few weeks to isolate why many could not see the "new experience". Our issue was rooted in our need to centrally deploy the software and a step required many months ago ... we adjusted the MSI through Orca to treat the target workstation as a virtual machine and so the VDIModeEnabled was set to true. The new experience is not available on VDIs.
We isolated the VDI trigger to hklm\software\citrix and implemented a GPO to remove. The next step was to uninstall and reinstall Teams (the version that is not modified by Orca). We now have the new experience (set on by default).
To find if VDI was set, you need to open the Teams app and generate the debug files by holding CTRL + ALT + Shift + 1. Check the downloads folder for the debug files. The main one (largest size) will have VDIModeEnabled.
PeterRisingYes, that's correct. I do not have the functionality showing up in my settings to be able to selected it.
lkf_0827 me too. i just experienced it, as i move to Mac now days. i just realize when i did video conference, but the large gallery greyed out and when i check on settings teams i could not see the new experience check box.
i had also update the latest version from the settings, restart, uninstall and install back, still won't work. any thing i can do in my mac?
- Are you using free teams? Gov cloud Teams or perhaps on a Mac?
- ChrisWebbTech - No, I'm on an enterprise license using a Dell running Windows 10. We are a very large organization and I seemed to be the only one complaining about not yet having the functionality. I keep asking my administrators and they say it is a Microsoft push and they can't doing anything. Checked this morning again - nothing.
lkf_0827 Hey, I've heard of many users (outside my org.) that had the new experience and then it disappeared again. They have cleared the cache, signed out and back in manually, checked for updates and reinstalled. Someone wrote in another conversation that Microsoft support told them it had been "withdrawn for adjustments" but cannot confirm that. So perhaps you need to open up a ticket with the official MS support as well, that is if the above steps doesn't bring back the checkbox for you.
Hey Chris, I'm using Teams on a Mac myself so can testify to the fact that it does work - well at least on mine anyway.
