Forum Discussion
Teams New Meeting Experience still not showing up
My team worked with Microsoft for a few weeks to isolate why many could not see the "new experience". Our issue was rooted in our need to centrally deploy the software and a step required many months ago ... we adjusted the MSI through Orca to treat the target workstation as a virtual machine and so the VDIModeEnabled was set to true. The new experience is not available on VDIs.
We isolated the VDI trigger to hklm\software\citrix and implemented a GPO to remove. The next step was to uninstall and reinstall Teams (the version that is not modified by Orca). We now have the new experience (set on by default).
To find if VDI was set, you need to open the Teams app and generate the debug files by holding CTRL + ALT + Shift + 1. Check the downloads folder for the debug files. The main one (largest size) will have VDIModeEnabled.
A call queue is something that your telecom department sets up if you work for a department that takes calls, for example, an IT department, it rings all the people that are set up in that queue.
From what Microsoft is saying, there is an issue with the new feature and anyone that is set up on a call queue.
smwheelerthank you for the explanation. My set-up is very basic and does not include any type of queue. In fact, I get very few external calls if any calls. Most of my work involves meetings, chats, team posts and collaboration in files. Today is 17-Sept and still no update for the new experience.