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Alex_Good's avatar
Alex_Good
Copper Contributor
Jan 17, 2023

Teams Custom Devices is Glitchy

Teams has to fix their issues. Every day, to no fail, I have to uninstall and reinstall Teams. 

 

I use a separate Wireless Headphone (Corsair Virtuoso) and USB Microphone (HyperX QuadCast S). I have it dictated that way in the settings. It works sometimes, but then others it just keeps me muted. No matter how many times I click to unmute, it doesn't work. I go try to re-select my devices, I make a test call and it's still force muted, and I completely restart the app. Nothing works. The only remedy is to uninstall the program, restart the computer, and re-install it. 

 

Wondering if anyone else has these problems. It's highly annoying because then I have to call on my phone or tell the person on the other end to wait for me to do all of that. 

Calling
microsoft teams
Settings
User Interface
    • Alex_Good's avatar
      Alex_Good
      Copper Contributor
      Jan 31, 2023
      That's seems like a lack luster excuse. It is an audio device. I am treating this headset as a pair of headphones essentially. I am not using the microphone on the headset, to the point where I even detached it. It seems as though Microsoft has a problem with mixing devices: output vs input. In all honesty, it seems like this is a shortcoming of Teams software itself. I should be able to use a separate USB microphone in addition to a pair of headphones without it having to be uninstalled to have it stop force muting me.
  • EmzaFeva's avatar
    EmzaFeva
    Copper Contributor
    Feb 01, 2023
    Hi,

    I have this same problem! I'm using a Corsair Wireless headset and I never had issues prior (when I was using the company standard Plantronics headset).

    I even got a new laptop to try and sort the issues, all was good for a few days then I couldn't come off mute. Re-installing only really fixes my issues for a short period of time (1 or 2 teams calls) so I was using Microsoft Teams Web app which was a workaround, annoying but it was working. Now all of a sudden the web app has stopped working and I can't come off mute there either!

    It's driving me mad, I don't want to use a different headset because I use the Corsair keyboard/mouse but seems it might be what I need to do and go back to the standard one. When I have the issue with not coming off mute even if i try to switch my device input/output to my laptop speaker/microphone it still doesn't let me come off mute and I agree the excuse that it isn't a certified headset is just an awful excuse and doesn't explain why it works sometimes and then just stops working 😞

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