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rudiminty's avatar
rudiminty
Copper Contributor
Jul 30, 2020

Switching Between Main & Guest Account in Desktop App

I've recently received a link to join a client's MS Team, and on my mobile app I have noticed the separate account when selecting top left options icon, under "Accounts and Orgs".

 

On the Windows Desktop app, however, I can not find a way to switch between these two accounts.

In the following post, I noticed a screenshot with an icon for the accounts on the bottom left panel, but I do not have those accounts available.

https://dispatch.m.io/switching-microsoft-teams-tenants/

 

My window looks like this:

 

How do I switch between my main Teams account and the Guest account on the Windows Desktop app?

  • Sign out of the desktop client and sign back in and see if this gets you the org switch
  • munozjorgel's avatar
    munozjorgel
    Copper Contributor

    rudiminty 

     

    have the same issue.

    The behavior ofthe desktop application should be the same asthe mobile application. The process to do this is as follows:

    1. I click on the meeting link, and the SWITCH button appears, allowing me to switch accounts.

    2. After clicking the SWITCH button, the option 'Join as a guest' appears.

    3. Finally, after click on "Join as a guest" it allows me to enter the name I want to appear with as a guest in the meeting.

  • huynhnch's avatar
    huynhnch
    Copper Contributor
    There is a workaround that helps our organization overcome this issue for a while.

    1. Invite guest user then wait for acceptance from guest
    2. You are an organization user sends some random messages to that user
    3. Microsoft then will send miss message notifications to guest user email
    4. Guest users click the hyperlink in his/her miss notification email then will be automatically changed to your organization
    Afterward, your organization will be shown on user Teams then they can switch it from Teams

    Hope this can help you on this issue.
  • msurowka9's avatar
    msurowka9
    Copper Contributor
    Any Hints how to fix that? I've got the same issue as a previous posters.
    • sumit2604's avatar
      sumit2604
      Copper Contributor

      Try Clearing Cookies for Teams desktop App (Instructions Below):

       

      • If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
      • Close Outlook.
      • Open the Run dialog box by pressing the Windows logo key +R.
      • In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
      • Delete all files and folders in the %appdata%\Microsoft\Teams directory.
      • Restart Teams.

       

      • DThau's avatar
        DThau
        Copper Contributor

        sumit2604 

         

        this is no local problem.

        got a user who switched to a new system, fresh installed windows and teams, same problem.

  • J_A_West's avatar
    J_A_West
    Copper Contributor

    rudiminty 

    Exactly the same issue here, so it appears that the issue has not been fixed for over 2 Years.

    Once opening the Web Version through the invitation link, I can see the Organization in which I am the guest, as soon as I switch to my main org the switch is not visible any more.

     

    When Clicking the link and choosing to open the desktop app, my main org is opening, but not the guest org. The guest org also doesn't show if I just open the Teams App (We are on Mac)

    Same Problem with multiple accounts.

     

    adam deltinger  and ThereseSolimeno do you know of any settings that need to be adjusted in my main org (guest access, etc. is already enabled) in order for this to work as anyone would expect a paid product with the option and focus on collaboration to work like?

  • Jakob_Vinther's avatar
    Jakob_Vinther
    Copper Contributor
    I'm currently stuck in the same situation.
    If I access the external company as a guest, I can see my own company and switch to it, but, as soon as I do so, the external company disappears from the list.
    So, when I have to re-access the external company, I have to close (quit) Teams, find the invitation email, click the "Open Microsoft Teams" button that opens the browser, and here chose "Launch it now" (aka open Microsoft Teams), then I'll be directed to the external company in Teams.

    I've tried logging out of the Teams account, quitting teams, opening it again and logging in. But still, I can only switch from the External Company to 'my company', and if I do, I'll have to quit Teams again, finding the mail.... ... ..

    The web version seems to be acting in the same way.
  • Sign out of the desktop client and sign back in and see if this gets you the org switch
    • chrichr's avatar
      chrichr
      Copper Contributor

      Hi adam deltinger , I have exactly the same issue as rudiminty but I cannot solve it by just signing out and then back in. I received a link from a partner to participate as guest to their team. However, I cannot switch to this guest account on the desktop or the web app. The account selector is not visible.

      When I click the link they sent me, it opens the team only if I select "Use the web app instead" and not if I click "Launch it now" to do it through the desktop app.

      On the web app I can access the team, and the account selector is visible. However, when I choose to switch back to my main account, the selector is not visible anymore, exactly as it is in the desktop app. Similarly, on the web app, I cannot switch to the guest account If I am logged in my main account.

      Any help or ideas would be greatly appreciated!

      • Michael_S11's avatar
        Michael_S11
        Copper Contributor
        Please sign out of all Teams accounts and close Teams app. On restart you should see the option to change profiles.
        You can click on your account top right (showing your status) and select "<- -> Accounts & Orgs" and you should be able to switch (hopefully).
    • rudiminty's avatar
      rudiminty
      Copper Contributor

      Thanks, after signing out and back in, the account selector is now visible top right, thanks!

       

       

      • ThereseSolimeno's avatar
        ThereseSolimeno
        Icon for Microsoft rankMicrosoft

        Hi rudiminty   FYI - if you don't want to keep signing in and out, you can always keep one account open in the desktop app and the other open on the web.

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