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rudiminty's avatar
rudiminty
Copper Contributor
Jul 30, 2020
Solved

Switching Between Main & Guest Account in Desktop App

I've recently received a link to join a client's MS Team, and on my mobile app I have noticed the separate account when selecting top left options icon, under "Accounts and Orgs".   On the Windows ...
account switching
Guest Access
  • adam deltinger's avatar
    adam deltinger
    Jul 30, 2020
    Sign out of the desktop client and sign back in and see if this gets you the org switch
msurowka9's avatar
msurowka9
Copper Contributor
Nov 09, 2022
Any Hints how to fix that? I've got the same issue as a previous posters.
  • sumit2604's avatar
    sumit2604
    Copper Contributor
    Dec 06, 2022

    Try Clearing Cookies for Teams desktop App (Instructions Below):

     

    • If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
    • Close Outlook.
    • Open the Run dialog box by pressing the Windows logo key +R.
    • In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
    • Delete all files and folders in the %appdata%\Microsoft\Teams directory.
    • Restart Teams.

     

    • DThau's avatar
      DThau
      Copper Contributor
      Jan 27, 2023

      sumit2604 

       

      this is no local problem.

      got a user who switched to a new system, fresh installed windows and teams, same problem.

      • J_A_West's avatar
        J_A_West
        Copper Contributor
        Jan 27, 2023

        DThau In our case it just started working 48h after joining the second Company, no need to clear anything.

        however, only the main org is able to send notifications via desktop notifications, so we currently need to check the second org manually to keep up to date.

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