Forum Discussion
Setting business hours to avoid calls outside business hours on a per user basis
I am investigating using Microsoft Teams Calling as the replacement for our over the top Cisco phone system. Most of our needs are basic but one I cannot seem to find a solution for is how to I set calling so that during business hours users can receive direct calls to their devices but once business day ends those calls are set to go to voicemail. Only thing I found that could work so far would be an auto attendant for each user but that doesn't make sense. Ideally I would imagine the system could also look at out of office for when users are on vacation as well but that seems to be an added bonus and they could just set their phones to do not disturb to address that issue. Example. 5555555555 rings my Teams clients from 8am to 5pm. At 5:01pm calls go straight to voicemail until 8am the next day.
heathboroff if your users mark themselves offline, or sign out then they aren't going to receive any calls anyway, perhaps a different way of thinking about it.
In terms of hours of operation, as you've seen that's an automated attendant feature, if all your calls came to the same AA then had a directory during office hours this kinda would work.
4 Replies
heathboroff if your users mark themselves offline, or sign out then they aren't going to receive any calls anyway, perhaps a different way of thinking about it.
In terms of hours of operation, as you've seen that's an automated attendant feature, if all your calls came to the same AA then had a directory during office hours this kinda would work.
- Hi, have a AA but we also have the possibility of direct calls as all our employees have their own external number.
How can I apply to these our business hours?
Is it possible, or is it only possible by changing the team status?
Thank youGiuseppe_Notario Hi, i have the same question as you about the users with direct number. Did you find a way to setup business hours ? Thanks.
- Thank you. At least that is an option. Our users have always been full serviced when it comes to technology being provided to them so was hoping that the there would be a way to administratively accomplish this but user responsibility will just have to come into play I think.
