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GrantAJohnson's avatar
GrantAJohnson
Copper Contributor
Jun 11, 2020
Solved

Screen Share on Desktop App

Started encountering this issue on 06/11/2020.  No matter which option is chosen, which screen, which application, doesn't matter.  The red outline will show up, but no one will be able to see what the user is sharing.  Only fix I have been able to implement is using the web browser version of Teams.  Very easy to replicate.  Just set up a teams meeting, have multiple people in the room, and attempt to share screen from the desktop app.  

Activity
meetings
microsoft teams
screen share
teams
User Interface
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Jun 11, 2020
    Sure - could possibly be a temp service issue. In that case I would get them to log out and back in - could be a widespread issue with an update which requires a restart. If it persists, then I would raise a ticket: however I hope that the people in that meeting, with a single restart should fix it

    Thanks for getting back to me. Glad it resolved it.

    Best, Chris
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    MVP
    Jun 11, 2020
    Hi GrantAJohnson

    As it's working in the web app (teams.microsoft.com) sounds like this is desktop client or machine related

    Try a few things

    1.) Try logging into a different machine (if you have one and then join a meet and try sharing again. Does this still occur?
    2.) Go to the options and update the client to the latest version
    3.) Log out and log back in. You may also want to consider clearing the cache of the client (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/) whilst doing this
    4.) In the last instance, if all the above doesn't work then remove and reinstall the Teams client

    Let me know how it goes

    Best, Chris
    • GrantAJohnson's avatar
      GrantAJohnson
      Copper Contributor
      Jun 11, 2020

      ChrisHoardMVP Restarting the desktop app worked, but everyone in the meeting experienced the same issue, so I doubt it was just my system.  We aren't even on the same network.

      • ChrisHoardMVP's avatar
        ChrisHoardMVP
        MVP
        Jun 11, 2020
        Sure - could possibly be a temp service issue. In that case I would get them to log out and back in - could be a widespread issue with an update which requires a restart. If it persists, then I would raise a ticket: however I hope that the people in that meeting, with a single restart should fix it

        Thanks for getting back to me. Glad it resolved it.

        Best, Chris

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