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Solved
Screen Share on Desktop App
Started encountering this issue on 06/11/2020. No matter which option is chosen, which screen, which application, doesn't matter. The red outline will show up, but no one will be able to see what t...
- Sure - could possibly be a temp service issue. In that case I would get them to log out and back in - could be a widespread issue with an update which requires a restart. If it persists, then I would raise a ticket: however I hope that the people in that meeting, with a single restart should fix it
Thanks for getting back to me. Glad it resolved it.
Best, Chris
Hi GrantAJohnson
As it's working in the web app (teams.microsoft.com) sounds like this is desktop client or machine related
Try a few things
1.) Try logging into a different machine (if you have one and then join a meet and try sharing again. Does this still occur?
2.) Go to the options and update the client to the latest version
3.) Log out and log back in. You may also want to consider clearing the cache of the client (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/) whilst doing this
4.) In the last instance, if all the above doesn't work then remove and reinstall the Teams client
Let me know how it goes
Best, Chris
As it's working in the web app (teams.microsoft.com) sounds like this is desktop client or machine related
Try a few things
1.) Try logging into a different machine (if you have one and then join a meet and try sharing again. Does this still occur?
2.) Go to the options and update the client to the latest version
3.) Log out and log back in. You may also want to consider clearing the cache of the client (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/) whilst doing this
4.) In the last instance, if all the above doesn't work then remove and reinstall the Teams client
Let me know how it goes
Best, Chris
ChrisHoardMVP Restarting the desktop app worked, but everyone in the meeting experienced the same issue, so I doubt it was just my system. We aren't even on the same network.
- Sure - could possibly be a temp service issue. In that case I would get them to log out and back in - could be a widespread issue with an update which requires a restart. If it persists, then I would raise a ticket: however I hope that the people in that meeting, with a single restart should fix it
Thanks for getting back to me. Glad it resolved it.
Best, Chris
