Forum Discussion
Profile Picture not updating
Hi Community, Today I updated my profile picture on teams and picture gets updated as well but I am only able to see the updated picture on hovering over the profile, but unable to see the updated picture on my profile icon.
Is this a bug or something?
Please fix this
@
Hi diethrone,
if the profile picture is not showing after 24-48 hours, you can try to sign-out and sign-in to Microsoft Teams, or clearing the Microsoft Teams cache:If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key + R
In the Run dialog box, enter the following path, and then select OK.
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams4. Delete all files and folders in the directory.
5. Restart Teams.
- Fixed it!
Good morning,
I followed the instructions found in the post regarding this, but my name still says "unknown user", and my profile picture is not updating. I updated the information on my account Monday morning, and today is Friday. Today, I cleared the cache, deleted the app and downloaded it again, and I still cannot get it to update my name and profile picture.
Any assistance is appreciated.
I performed following steps and the profile picture was reflected on my Teams within minutes
1. Have both Teams and your "My Account" section opened
2. At this time, your "My Account" section would reflect the uploaded picture but Teams won't
3. Logout from the main page. The "My Account" section
4. The go ahead and Sign out from Teams
5. At this point, you are signed off completely from the Microsoft 365 suite
6. Now open Teams. You will notice that teams will take a bit longer to sign-in than usual.
7. And when you are finally logged-in in Teams, you should see you picture turning up since out of all Microsoft 365 apps, Teams is the first app you logged-in
Let me know if it works 🙂
diethrone It can take 24 to 48 hours for your profile picture to update across M365 and your icon to update. I just recently did the same thing and it was showing my old picture on the icon and my new picture when hovered over as well. You can try and speed things up by logging out of Teams and logging back in.
try to remove the pfp then add the pfp you want
