Forum Discussion
Profile Picture not updating
Hi diethrone,
if the profile picture is not showing after 24-48 hours, you can try to sign-out and sign-in to Microsoft Teams, or clearing the Microsoft Teams cache:
If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key + R
In the Run dialog box, enter the following path, and then select OK.
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams4. Delete all files and folders in the directory.
5. Restart Teams.
Good morning,
I followed the instructions found in the post regarding this, but my name still says "unknown user", and my profile picture is not updating. I updated the information on my account Monday morning, and today is Friday. Today, I cleared the cache, deleted the app and downloaded it again, and I still cannot get it to update my name and profile picture.
Any assistance is appreciated.
I performed following steps and the profile picture was reflected on my Teams within minutes
1. Have both Teams and your "My Account" section opened
2. At this time, your "My Account" section would reflect the uploaded picture but Teams won't
3. Logout from the main page. The "My Account" section
4. The go ahead and Sign out from Teams
5. At this point, you are signed off completely from the Microsoft 365 suite
6. Now open Teams. You will notice that teams will take a bit longer to sign-in than usual.
7. And when you are finally logged-in in Teams, you should see you picture turning up since out of all Microsoft 365 apps, Teams is the first app you logged-in
Let me know if it works 🙂
Worked!!! Thank you very much 😊
- Fixed it!
