Forum Discussion
Profile Picture not updating
Hi diethrone,
if the profile picture is not showing after 24-48 hours, you can try to sign-out and sign-in to Microsoft Teams, or clearing the Microsoft Teams cache:
If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
Open the Run dialog box by pressing the Windows logo key + R
In the Run dialog box, enter the following path, and then select OK.
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams4. Delete all files and folders in the directory.
5. Restart Teams.
Good morning,
I followed the instructions found in the post regarding this, but my name still says "unknown user", and my profile picture is not updating. I updated the information on my account Monday morning, and today is Friday. Today, I cleared the cache, deleted the app and downloaded it again, and I still cannot get it to update my name and profile picture.
Any assistance is appreciated.